IT Specialist I

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

About the role

The IT Specialist I delivers exceptional Tier 1 and occasional Tier 2 technical support to ensure a seamless end-user experience. This role is responsible for diagnosing, researching, and resolving routine technical issues across hardware, software, applications, systems, and access management.

Responsibilities

• Responds to support requests via phone, email, walk-up, and online channels, leveraging enterprise tools to document, track, and monitor resolutions.
• Collaborates with the Workplace Services team to contribute to data-driven initiatives, including some administration of enterprise applications, analysis of data requests, and assistance with preparation of accurate & timely reports.
• Provides actionable insights to leadership through strong technical acumen, attention to detail, and effective communication skills.

Requirements

• Two (2) years of experience in IT support or Service Desk environment required.
• Preferably in the medical industry.
• Preferred experience with Active Directory, Exchange, and enterprise-level application support.
• High School Diploma or GED required.
• Associate’s degree from an accredited institution preferred.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred.

Qualifications

• Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
• Familiarity with ITSM tools and ticketing systems. Basic understanding of networking concepts (TCP/IP, DNS, VPN).
• Customer service skills: Delivers exceptional service and support to internal stakeholders.
• Problem Solving skills: Demonstrates analytical thinking and resourcefulness in resolving technical issues.
• Excellent verbal/written communication and customer service skills.
• Strong attention to detail required.
• Thrives in a dynamic, fast-paced environment with the ability to adapt.
• Ability to collaborate well and work effectively across teams to achieve shared goals.

Benefits

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Two (2) years of experience in IT support or Service Desk environment required.
• Preferably in the medical industry.
• Preferred experience with Active Directory, Exchange, and enterprise-level application support.
• High School Diploma or GED required.
• Associate’s degree from an accredited institution preferred.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred.

Schedule

May adjust based on business need which may include evenings, holidays, and weekends.

Pay Range

$30.72 USD Hourly - $39.94 USD Hourly