IT Specialist I

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

About the role

AXS is seeking an IT Specialist I to execute support activities relating to all IT Operations including event support, on-site setup, troubleshooting networks, and AXS computer systems (hardware and software) at various festivals. Provides support to clients and end users including hardware, software, and other resources to meet the company's requirements. Interfaces with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management.

Responsibilities

• Provides technical support to clients, assisting with software, hardware, and network-related issues.
• Ensure a timely and effective resolution of all support requests for IT / Operations related issues.
• Setup all equipment for clients and performers, ensuring proper installation of computers, access control systems, switches, and appropriate software.
• Provides “remote hands” assistance, as requested by customers.
• Regularly communicates with cross-functional teams to assess and address operational requirements for hardware and event logistics.
• Works on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies.
• Investigates, resolves, and implements improvements to existing and associated procedures and applications.
• Communicates effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions.
• Provides technical support for smaller projects, operations, and special live events.
• Engages in problem-solving, monitoring, and installing; network gear, access control, hardware and software.

Requirements

• 1+ years of experience in an IT support position or related role.
• AA/AS or BA/BS Degree in information technology or related technical field of study.
• Technical and operational skills, specifically installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology.
• Knowledge of commonly-used concepts, practices, and procedures within the desk-side and server environments.
• Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment.
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions.
• Ability to work under stressful conditions and time constraints.
• Ability and willingness to work off-hours, on-call, and on weekends as necessary.
• Must be able to lift, pull or carry significant weight during an event at times up to 100lbs.
• Must be open to significant travel (up to 60%) as part of this IT role.

Pay

$27.61 - $28.85 per hour

Benefits

Full-time: We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick time
• Company paid basic life insurance, voluntary life insurance
• Parental leave
• 401k Plan (with a current employer match of 3%)
• Flexible spending and health savings account options
• Wellness offerings

Currently, full-time employees are eligible for these benefits on the first day of employment.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.