IT Specialist II (Req 101104)

GENERAL RESPONSIBILITIES

• Create network operating system images including all the software applications used by WYH, to be deployed to Desktops/laptops and tablets.
• Install/configure new, maintain, and troubleshoot existing Servers.
• Perform basic troubleshooting of the network devices such as routers and switches etc.
• Install/configure, maintain and troubleshoot telephone reporting and paging system.
• Configure and install operating systems, desktop applications including MS Office Suite, and other applicable network software.
• Add/remove/maintain users in Active Directory, M365, SharePoint, and set the permission levels as applicable.
• Ensure desktop computers interconnect seamlessly with diverse systems including EMR/PM, Accounting, Payroll, Reporting, Addiction Management System, file servers, email servers, SharePoint, and any other systems used by Whitney Young Health.
• Provide user support and problem resolution for desktop computers, network access, E-mail, Web, and server based applications.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Train users on proper network, workstation, PC, and software/application use.
• Orientate new employees regarding WYH computing environment and security policies.
• Provide technical input to policies/procedures for installation, use, and maintenance of computers, networks, and peripherals.
• Recommend hardware and software for purchase.
• Install and terminate network wires for PC’s, Printers and network devices.
• Plan, schedule, test, and implement computer disaster recovery.
• Perform Daily/Monthly system and data backup and check the integrity of the backed up data so it can be restored in case of a disaster.
• Plan, prioritize, schedule, track and implement customer support operations and maintenance involving central computer systems, networking, PCs, workstations, and Printers hardware/software requirements.
• Call back responsibilities as assigned.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Completes other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Information Technology, (5 to 7 years of relevant experience may be substituted in lieu of a degree.)
• Three (3) to five (5) years of experience supporting Microsoft Windows network operating system desktop/laptop PCs, Antivirus, MS Office Suites, Practice Management, Payroll and Financial systems.
• Experience troubleshooting hardware issues and replacing hardware on servers, desktop and laptop PCs.
• Experience installing software, patches, updates on desktops and laptops.
• Extensive experience of troubleshooting network, software, peripheral hardware problems.
• Outstanding customer service skills to provide exceptional client support.
• Must be proactive, self-driven, and able to resolve problems with minimal direction and oversight.
• Must be able to work a flexible schedule including some weekends.
• Must be able to lift 50 lbs.
• Valid NYS driver’s license and ability to travel between sites as needed.

PREFERRED QUALIFICATIONS

• Familiarity with HIPAA regulations, medical terminology, Healthcare, or financial and billing processes.
• Current professional certifications in relevant IT software, languages and technology.