IT Specialist I - Saas
What the candidate will do
- Establish and maintain effective relationships with Uber Freight SaaS Customers through professional and timely communications and inquiry responses
- Troubleshoot issues / system defects
- Use of internal ticketing systems (TechConnect/Jira); provide specific and detailed comments to ensure Help Desk receives clear actionable requests
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Onboarding new customers
- Execute user acceptance testing
- A High School degree or GED equivalent
- Strong interpersonal and relationship building skills
- Strong communication skills - translating complex system processes into simple operational / tactical
- Proven ability to get results across multiple groups and disciplines
- Bachelor’s degree
- 1-2 years relative experience
- Experience in freight industry with shippers and carriers
- Transportation Management Operational or System experience
- Root-cause issues across configuration, static data, and interfaces
- Manage multiple concurrent clients based on complexity and open item log
About Uber Freight
This position operates on a hybrid schedule, requiring three days in the office per week, with standard working hours from 8:00 AM to 5:00 PM Central Time.
Benefits & Compensation for U.S. Employees
- Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
- US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Us
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.