IT Specialist I

About the role

AXS is seeking an IT Specialist I to execute support activities relating to all IT Operations including event support, on-site setup, troubleshooting networks, and AXS computer systems (hardware and software) at various festivals.

Responsibilities

• Provides technical support to clients, assisting with software, hardware, and network-related issues.
• Ensures a timely and effective resolution of all support requests for IT / Operations related issues.
• Setup all equipment for clients and performers, and ensures proper installation of computers, access control systems, switches, and appropriate software.
• Provides "remote hands" assistance, as requested by customers.
• Regularly communicates with cross-functional teams to assess and address operational requirements for hardware and event logistics.
• Works on Inventory Management, ensures efficient inventory control by managing stock levels, overseeing shipments, maintaining records, and identifying discrepancies.
• Investigates, resolves, and implements improvements to existing and associated procedures and applications.
• Communicates effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions.
• Engages in problem-solving, monitoring, and installing; network gear, access control, hardware and software.

Requirements

• 1+ years of experience in an IT support position or related role.
• AAS or BS degree in information technology or related technical field of study.
• Technical and operational skills, specifically installation, troubleshooting, and support of networking and workstation hardware on client premises.
• Working knowledge of Windows OS, Windows Server, and Apple iOS.
• Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology.

Qualifications

• Self-motivated, capable of troubleshooting, and possesses the ability to work reliably and responsibly both independently and in a team environment.
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions.
• Ability to work under stressful conditions and time constraints.
• Ability and willingness to work off-hours, on-call, and on weekends as necessary.
• Must be able to lift, pull or carry significant weight during an event at times up to 100lbs.
• Open to significant travel (up to 60%) as part of this IT role.

Skills

• Windows OS, Windows Server, and Apple iOS.
• Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling, and telephonic and/or Wi-Fi technology.

Benefits

• Medical, dental and vision insurance.
• Paid holidays, vacation and sick time.
• Company paid basic life insurance.
• Voluntary life insurance.
• Parental leave.
• 401k Plan (with a current employer match of 3%).
• Flexible spending and health savings account options.
• Wellness offerings.

Pay

$26.00 - $28.85 per hour.

Schedule

Full-time.