IT Specialist I

The Company

The Company

The Opportunity

The Opportunity

Responsibilities

• New user equipment and account setup, including deployment and license management.
• Train end users in the use of equipment and software.
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
• Provide both in-person support and support for remote workers.
• Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
• Configure and support iPhone and iPad devices.
• Aid staff by providing audio/video conference support for presentations and meetings.
• Manage inventory of hardware and software assets.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Evaluate products and IT processes and then recommend changes.
• Occasional travel to branch office locations may be required.

Education/Experience

• Minimum 2 years of experience in an IT services support role.
• MSCP Certification and/or ITIL (fundamentals level) preferred.
• Office 365 administration preferred.
• Knowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologies.
• Familiarity with IP Telephony and cell phone technology.
• iOS experience preferred.
• Excellent analytic and problem-solving skills.
• Capable of working independently with minimal supervision.

Key Competencies

• Language Skills
• Operating Skills
• Behavior Skills
• Reasoning Ability
• Personal and Interpersonal Skills

Environmental Requirements

Environmental Requirements

Physical Demands

Physical Demands

Additional Information

Additional Information