IT Specialist I

Job Summary

IT Specialist is responsible for maintaining and improving the technical systems of the facility to ensure Team Members have the technology they need to complete their work and the Company’s important files and information remain safe and intact.

Duties And Responsibilities

• Technical support for customized production related applications.
• Primary contact for hardware and software related questions.
• Support scanning and printing activities for all Team Members.
• Aid with the implementation of systems upgrades and security integrity.
• Maintain and troubleshoot LAN / WAN and Wireless Infrastructure.
• Proactively monitor systems to include problem identification, escalation, and resolution.
• Write process and workflow documentation.
• Coordinate hardware, operating system, and software setup.
• Train end users on hardware and software applications.
• All other duties as assigned.

Education And Experience

• Bachelor's degree or equivalent specialized training or certification.
• Technical certifications, college or equivalent work experience in hardware, programming, application support and operations is desired.
• Experience: 3+ years of experience in related field.
• Help desk experience a plus.
• Hand Held bar code scanning and printing experience a plus.

Benefits

• Blue Cross Blue Shield Medical
• Delta Dental
• VSP Vision
• 401k Matching
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Additional Competitive Benefits

Purpose

We build a better culture by putting people before profit, leading for purpose, passion and performance, and creating an environment devoted to an exceptional experience for our customers and people.

Values

• Respect
• Integrity
• Perseverance
• Innovation
• Teamwork

Travel

Minimum Knowledge, Skills, And Abilities

• Familiar with Microsoft Office, Windows Server, MSSQL, Windows 10 Professional and Project.
• Basic networking fundamentals and client/server architecture.
• Basic wireless network experience.
• Experience with Visual Basic, VB.net, and macro creation a plus.
• Experience supporting Office 365 suite.
• Experience with VMware ESXI 6.0 and greater, and vCenter 6.0 and greater.
• Experience with Microsoft Team is a plus.
• Experience with Raspberry PIs is a plus.
• Ability to learn and adapt to new technology.
• Willing to do whatever it takes to support the team and thus the customer.
• Ability to participate in change activities and lead them as required.
• Strong problem solving and analytical skills.
• Works well within a team environment.
• Attention to details and aptitude for working with data.
• Highly organized and able to prioritize tasks.