IT Specialist I

About the Role

Under supervision, perform diversified duties required to install, move, and maintain computing systems and applications as well as support users and gaming systems across the Enterprise. Work with the IT team to provide seamless technical services while adhering to Rivers Casino Philadelphia’s policies and procedures, Internal Control Standards, and objectives.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, display the following behaviors:

• Smile, display energy, and use open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Responsibilities

• Complete work requests as directed by IT Management regarding installation of systems, voice/data network connections, and coordinating work with users
• Receive and respond to incoming calls and/or requests regarding problems with systems and voice/data network connections
• Create and update all documentation relating to systems, network equipment, and user locations
• Perform routine preventative maintenance for all hardware and software
• Work closely with the IT Specialist II and Supervisor IT to resolve issues
• Maintain a current understanding of all IT policies and guidelines regarding information security, including the Rivers Casino Philadelphia IT Acceptable Use Policy
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies
• Complete all required Rivers Casino Philadelphia Training programs within nine (9) months from commencement of employment
• Attend all necessary meetings

Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

Qualifications

• Must be 18 years of age or older upon employment
• Previous customer service experience preferred
• Must possess excellent communication skills
• Must have the ability to deal effectively and interact well with employees and vendors
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must be resourceful, utilizing all available resources to resolve issues
• Must demonstrate good judgment
• Must be a team player with strong interpersonal skills
• Must be able to identify and troubleshoot problems quickly and efficiently

Physical and Mental Demands

• Must be able to move through all areas of the casino as well as lift up to 30 pounds
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
• Must be able to be approved for and maintain a valid Gaming license
• Must be willing to work nights, weekends, and holidays as required
• Employment is contingent upon a favorable outcome of a background investigation and drug screening
• Ability to work in a noisy and smoke-filled environment