IT Specialist (CUSTST/SYSADMN)_16817_GS-2210-12

About the role

Serve as the technical expert within the district that is responsible for planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of district-wide IT hardware and software systems.

Responsibilities

• Implement system software changes and new operating system releases and maintain the operational status of systems by isolating errors and in concert with the vendor’s technical staff, developing solutions to either hardware or software malfunctions.
• Provide interpretations of higher authority regulations and guidance concerning systems administration and coordinates with higher-level US Army Corps of Engineers levels concerning the resolution of problem areas encountered.
• Develop guidelines, standard operating procedures (SOPs), bulletins and flyers concerning the operation/use of the District's IT system, services, and activities.

Requirements

• Perform cost benefit analysis to analyze and study current and desired systems in order to recommend the most cost-effective systems for local application.
• Apply principles and methods for integrating information systems components, performance tuning tools, and techniques and systems diagnostic tools and fault identification techniques sufficient to install and maintain software and hardware.
• Identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives, and to make recommendations.

Qualifications

• Specialized experience that includes: Performing cost benefit analysis to analyze and study current and desired systems in order to recommend the most cost-effective systems for local application; applying principles and methods for integrating information systems components, performance tuning tools, and techniques and systems diagnostic tools and fault identification techniques sufficient to install and maintain software and hardware.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Benefits

• This position is designated as Non-Combat Essential (NCE) and will be designated as Key in accordance with DTM 17-004 and is subject to all provisions thereof.
• The position cannot be vacated during an emergency.

Pay

• Must be able to obtain and maintain a SECRET security clearance.

Schedule

• Travel may be required approximately 25% of the time to overseas locations to include Middle Eastern countries.