Sr Specialist IT Onsite Support

About the role

We are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support.

Responsibilities

• Serves as the first point of escalation for more complex IT support issues.
• Provides friendly, courteous, and quality systems support to all users.
• Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems.
• Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
• Completes warranty repairs work as necessary.
• Refers major hardware or software problems or defective products to vendors.
• Suggests improvements to current processes to improve productivity.
• Uses asset database to manage the location of assets.
• Follows standard IT Support procedures.
• Stays current with system information, changes and updates.

Requirements

• To be 18 years of age or older
• Authorization to work in the United States for this company
• One year of relevant work experience
• Strong knowledge of Windows OS troubleshooting/installing printer drivers/etc
• Basic knowledge of networks/topography. Basic knowledge of network gear and setting up remote networks/VPNs
• Basic knowledge of troubleshooting tablets/remote devices/phones.
• Basic hardware knowledge (replacing parts/etc)
• Knowledge of imaging and deploying various mobile assets.
• Able to set up offices (ISPs/cabling)
• Able to support field employees (good communication and analytical skills).
• Use of remote tools to troubleshoot.
• Installation and training on new hardware/software.
• Willing to travel to various work sites.
• Must have valid drivers license and acceptable driving record.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Pay

TBD

Schedule

TBD