Sr IT Site Support Specialist

About Advanced Energy

Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. With four decades of experience, Advanced Energy is headquartered in Denver, Colorado.

We operate like an agile, growing small company where you can see your work make a difference every day. At the same time, we’re a publicly traded global company with a strong cash position, deep customer partnerships, and a proven leadership team. Our employees collaborate, innovate, and know how to have fun while building and winning together.

About the Role

Advanced Energy is seeking an IT Site Support Specialist responsible for installing, configuring, supporting, and maintaining Microsoft Windows server/desktop infrastructure. This role troubleshoots escalated server, software, and hardware issues, and recommends, schedules, and implements system hardware and/or software upgrades or repairs.

Responsibilities

• Performs day-to-day desktop/laptop and network administration duties, including installing, configuring, and troubleshooting desktop systems, printers, and peripherals in a mixed Microsoft Windows environment.
• Maintains passwords, data integrity, and file system security for the desktop environment.
• Provides excellent customer service to end users by communicating all stages of progress in resolving reported problems.
• Configures wireless devices for connectivity to corporate Exchange email.
• Installs, updates, and configures software as directed by the ticketing system and Help Desk Supervisor/Manager.
• Works independently on imaging, configuration, and placement of new PCs.
• Assists in maintaining and updating support information such as the PC Support Queue, PC inventory, assets, and PC loaners.
• Maintains phone systems.
• Conducts training to educate computer users about basic and specialized applications.
• Works with the Help Desk Manager and outsourcer to determine daily/weekly priorities and troubleshoot advanced technical problems.
• Tests new software and operating systems and makes recommendations on deployments.
• Participates in projects to improve the end-user computing experience.
• Directs advanced technical problems to the appropriate resource when necessary.
• Provides after-hours support.

Work Environment

• Location: Onsite in Fort Collins, CO.
• Environment: Standard office setting; majority of the day is spent moving throughout local buildings to assist users with PC problems at their desks.
• Required to lift 40 lbs. repeatedly throughout the day.
• Overtime may be required, including evening work, on-call weekends, and additional project hours.
• Must reside within approximately one hour of the office location to provide adequate daily coverage and/or emergency IT service.

Requirements

• Excellent customer service skills.
• Knowledge of PC hardware and peripherals.
• Advanced knowledge of Windows 10 and TCP/IP networking.
• Proficiency in Active Directory, Office 365, networking concepts, anti-virus and security tools, and PC hardware/software troubleshooting.
• Excellent interpersonal, communication, and organization skills.
• Ability to work independently and communicate effectively with users and coworkers.
• Strong project management skills; ability to set priorities and meet deadlines with flexibility.
• Problem-solving skills: identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and exercises good judgment in decision-making.

Qualifications

• Experience:
  • Minimum of 2 years providing technical support in an IT support role.
  • Minimum of 2 years supporting a Microsoft PC environment.
  • Minimum of 2 years’ experience in a related field with extensive technical experience.
  • Experience supporting remote users utilizing VPN connectivity.
• Education:
  • Associate’s degree in Computer Information Systems (essential).
  • A+ certification, MCP, and Windows 10 certification (desirable).
  • Bachelor’s degree (desirable).

Pay

The range of starting pay for this role is $45,000 - $65,000 per year.

Benefits

• Multiple medical plans to choose from.
• Short and long-term disability and life insurance.
• Health savings and flexible spending accounts.
• Generous time off policy: 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays.
• 8 hours of paid volunteer time off.
• 8 weeks of paid parental leave for both parents.
• Company-matched 401(k).
• Tuition reimbursement.
• Expanded mental health coverage and employee assistance programs.
• Other voluntary benefits: critical illness, accident and hospital indemnity, pet insurance, identity theft, and legal assistance.
• Discounted Employee Stock Purchase Plan.