IT Support Sr Specialist
Kem Krest · Brighton, MI · 4 days ago
On-siteInformation TechnologyFull-time
About the Role
Kem Krest is seeking a Senior IT Support Specialist to lead technical support efforts, drive innovation, and ensure the performance and security of our IT infrastructure. If you're ready to take ownership and make a meaningful impact, this role is for you.
Responsibilities
- Advanced Technical Support: Resolve complex IT incidents, conduct root cause analysis, and mentor junior team members.
- System & Network Administration: Independently manage desktop systems, user accounts, updates, and patches.
- Cybersecurity & Compliance: Enforce security policies and escalate issues as needed.
- Performance Optimization: Monitor system performance, generate benchmarks, and troubleshoot bottlenecks.
- Vendor & Asset Management: Coordinate with third-party providers and maintain hardware/software inventories.
- Project Collaboration: Support IT projects, contribute to lessons learned, and apply insights to future initiatives.
- Innovation & Continuous Improvement: Research new technologies, experiment in sandbox environments, and propose enhancements.
Qualifications
- Experience: 3+ years in IT support or system administration.
- Education: High School Diploma with on-the-job training or equivalent experience.
- Skills: Strong knowledge of Microsoft 365, ticketing systems, desktop OS, and infrastructure management.
- Mindset: Analytical, proactive, and collaborative with a drive for continuous improvement.
Benefits
- Competitive Salary
- Annual Bonus Program
- Immediate Health Benefits
- Free On-site Clinics & Prescriptions
- 401K Match
- Tuition Reimbursement
- Generous PTO & Holiday
- Parental Leave
- Supplier Discounts