Information Technology Specialist (SYSADMIN/CUSTSPT) NF-04.

About the role

This position is located at Yuma Proving Ground, AZ.

Responsibilities

Participate in the planning and delivery of a full range of Information Technology customer support services to the organization, including system hardware/software installations, configuration, upgrades, and troubleshooting. Secures and manages cloud-native apps and devices. Configures and protects mobiles, desktops, servers, and virtual endpoints. Simplifies cross-device management with modern security. Maintains and upgrades physical and virtual servers. Monitors performance, manages user accounts, and sets permissions. Implements security measures to ensure secure access control within organizational IT systems. Prepares and updates manuals, instructions, and operating procedures, ensuring optimal functionality and operability of systems. Conducts both formal and informal training for customers to enhance their skills and understanding.

Requirements

Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a physical assessment, Tier III investigation, and Special Agreement Checks. Must possess (within 6mo of employment) and maintain applicable Computing Environment certificates of training and a minimum Information Assurance baseline security certification of Security+ equivalent (or higher) in accordance with DoD 8570.01-M. Must be able to obtain and maintain a Secret security clearance.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Specialized IT experience and/or completion of specific, intensive training or IT certification which demonstrates skill in applying: Principles and methods for integrating information systems components. Performance tuning tools and techniques. System diagnostic tool and fault identification techniques. Systems administration methods. Participating in the planning and delivery of a full range of IT customer support services. Installing, configuring, upgrading and trouble shooting hardware and software components. Presenting formal and informal training and assistance to customers. Reporting, responding to, and resolving customer requests. IT security principles.

Skills

Highly Preferred - Resume must demonstrate experience in the highly preferred criteria. Three or more years of hands-on professional IT and system administration experience, including customer support and enterprise IT operations, peripherals, and point-of-sale (POS) equipment. Three or more years managing and troubleshooting Windows-based operating systems, servers, and Local Area Networks. Two or more years installing, configuring, and testing PC hardware, peripherals, and point-of-sale (POS) equipment. Experience supporting specialized MWR systems such as CYMS or RecTrac.

Benefits

Not specified.