Information Technology Specialist (CUSTSPT) NF-03.

Duties

• Support Information Technology (IT) needs for dynamic environments including McCoy’s Community Center, Marketing, Outdoor Recreation, Fitness Center, Sportsman’s Range, Bowling Center, Campground, and Ski Area.
• Install, configure, troubleshoot, and maintain system hardware and software.
• Deliver timely and effective assistance to end‑users to ensure seamless functionality of Morale Welfare and Recreation (MWR) systems.
• Respond to service requests, document support actions, analyze basic technical facts, and determine appropriate methods for problem resolution using established IT practices, procedures, and policies.
• Provide user assistance and introductory support for tools including SharePoint, Power Automate, Power BI, and other enterprise applications, leveraging these technologies to modernize digital workflows.
• Assist with basic user training to improve technology proficiency across MWR.
• Contribute to knowledge‑sharing and documentation to enhance team capabilities.
• Follow established cybersecurity and information protection policies, promoting secure handling of data, accounts, systems, and equipment.
• Perform other duties as assigned.

Requirements

• Direct Deposit and Social Security Card required.
• Meet qualification/eligibility/background requirements for the position.
• One‑year probationary period may be required.
• Successful completion of an employment verification (E‑Verify) check.
• Completion of all pre‑employment checks in accordance with AR215‑3, para 2, including a Tier 1 background investigation.
• Driver’s license required to operate a government vehicle for service calls.
• Duties may involve working both indoors and outdoors (e.g., managing electronic message boards).
• Business operations are Monday‑Friday but are subject to change based on activity needs; nights, weekends, and holidays are required during MWR events.

Qualifications

• Resumes must be two pages or less and clearly demonstrate relevant experience, skills, knowledge, and abilities.
• Work experience, education, and/or specialized training sufficient to demonstrate in‑depth knowledge of IT principles, concepts, and methods, and skill in applying basic IT principles and practices in:
  • Performing highly structured, entry‑level work designed to develop broader and deeper knowledge for higher‑level assignments.
  • Communicating factual and procedural information clearly, orally and in writing.
  • Gathering and analyzing facts and drawing conclusions.
  • Data storage, software applications, and networking.
• Highly Preferred / Best Qualified:
  • Possess or be actively pursuing a Security+ certification or equivalent.
  • Work experience or formal training with Microsoft 365 collaboration tools (SharePoint, Teams, Power Automate, Power BI).
  • Experience with RecTrac, Child and Youth Management System (CYMS), or similar point‑of‑sale system.
  • Experience identifying, evaluating, and implementing modern technologies or digital tools to improve workflows, streamline business processes, or enhance operational efficiency.

Education

This job does not have an education qualification requirement.

Benefits

• Access to on‑base facilities such as fitness centers, libraries, and other amenities.
• Eligibility for health and life insurance, 401(k) and retirement plans, and paid personal time off and federal holidays for regular full‑time and part‑time employees.
• NAF flexible employees (U.S. citizens or spouses/children of U.S. citizens working for a NAFI abroad) may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Opportunities for professional development, including training, education, and certification programs.
• Career paths in childcare, recreation, hospitality, and other fields within Army Non‑Appropriated Funds (NAF).

Pay

• This position is part of a pay‑banded system.
• Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non‑foreign overseas allowances, cost‑of‑living adjustments (COLA), and differentials will not be paid, contingent upon eligibility.

Schedule

• Standard business operations are Monday‑Friday, subject to change based on activity needs.
• Nights, weekends, and holidays are required during MWR events.

Additional Information

• Area of Consideration: Open to candidates worldwide; Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included.
• Manual Application Option: Paper applications can be requested from the servicing NAF Human Resources representative; must be submitted with resume and supporting documents by 12:00 CST on 09/18/2026.
• PCS Costs: Payment of Permanent Change of Station (PCS) costs are not authorized unless determined to be in the Government’s interest.
• Access to Certain Federal Facilities may require a REAL ID‑compliant driver’s license/ID (starred) or an Enhanced Driver’s License (EDL) from WA, MI, MN, NY, or VT.
• Application Validity: After submission, the application remains valid for 90 days and may be referred to hiring officials for up to 90 days after the closing date.
• Spouse Employment Preference: Refusal by a military spouse to participate in recruitment procedures can result in termination of Spouse Employment Preference entitlement.