IT Specialist (CUSTSPT) NF-03.

We need to output HTML fragment with sections: Duties (maybe heading "Responsibilities" or "Duties"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to appropriate headings. The posting includes "Duties" section, "Requirements", "Qualifications", "Education", "Additional information". We need to include sections only when there is real specific content. We must not repeat job title. We must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes many extra paragraphs like "Important Information Regarding Access to Certain Federal Facilities", "See Your Application may be Considered for Multiple Opportunities", "Termination of Spouse Employment Preference", "Discover Your Path to Success", etc. Those are boilerplate? They might be considered extra info but not duties/requirements/qualifications/benefits/pay/schedule. We need to preserve ALL substantive information; do NOT invent or summarize away detail. However we must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Important Information Regarding Access to Certain Federal Facilities" might be considered legal/boilerplate? It's about facility access; maybe it's substantive? It's not duties/requirements/qualifications/benefits/pay/schedule. The instruction says to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal info about facility access; could be considered legal boilerplate. Likely we should drop it. Also "See Your Application may be Considered for Multiple Opportunities" is about application process; maybe considered application instructions? We should drop. "Termination of Spouse Employment Preference" also maybe legal. "Discover Your Path to Success" is promotional; maybe drop. Also "Additional information" includes Area of Consideration, Manual Application Option, PCS Costs, Incentives and Bonuses, Allowances and Differentials, Important Information Regarding Access..., See Your Application..., Termination..., Discover Your Path... We need to keep substantive info: Area of Consideration (worldwide, MSP, ISMP), Manual Application Option (paper app details), PCS Costs (not authorized), Incentives and Bonuses (none), Allowances and Differentials (pay-banded system, Sunday premium, night differential). Those are substantive. Also maybe "Education" section. Also "Qualifications". Also "Requirements". Also "Duties". Also maybe "Benefits"? The posting mentions benefits later: "Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees... eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the link below." That's benefits info. So we should include a Benefits section with that content. Also Pay? Not specified. Schedule? Not specified except mention of willingness to work days, nights, weekends, holidays, on-call. That's schedule info but not explicit schedule. Could be considered schedule? The instruction: only include Pay/Schedule/Benefits sections if posting actually states them. Schedule: they say "Must be willing to work days, nights, weekends and holidays and be available for on-call emergency situations." That's schedule expectations. Could be considered schedule. But we might put that under Requirements or Duties? It's a condition of employment, maybe under Requirements. But we could also create a Schedule section with that statement. However the instruction says prefer a few substantive sections over many thin ones. Might be better to incorporate schedule info into Requirements (since it's a condition). We'll keep Requirements section includes that. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the exact wording? Not necessarily exact but preserve meaning. We should not omit details. We'll try to keep the content as is, but format into HTML. Let's extract sections: Duties: - Provide technical support duties to customer support personnel. - Serves as a help desk representative. - Diagnoses and resolves problems in response to customer reported incidents. - Researches, evaluates, and provides feedback on problematic trends and patterns. - Installs, configures, troubleshoots, and maintains customer hardware and software. - Provides training and instruction to enhance user performance. - Sets system security levels based on under performance and appropriate regulations. - Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies. We can make a

  • list. Requirements: - Conditions of employment Direct Deposit and Social Security Card is required. - Meet qualification/eligibility/background requirements for this position. - A one year probationary period may be required. - Satisfactorily complete an employment verification (E-Verify) check. - Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation. - Must be willing to work days, nights, weekends and holidays and be available for on-call emergency situations. Also maybe "Resumes must be two pages (or less)." That's more about application; but could be under Qualifications? Actually that's under Qualifications heading in original: "Qualifications Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position." That's part of Qualifications. We'll keep under Qualifications. Qualifications: - Resumes must be two pages (or less). - Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. - A Qualified Candidate Must Possess The Following Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. - Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and system OR Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. (Transcripts must be uploaded at the time of application to be considered.) - Highly Preferred Qualification: 1 year experience on how to operate Vermont System databases (RecTrac & CYSM 10.3) or similar. - 1 year experience in IT diagnosing/troubleshooting office equipment (CPU, monitors, printers, etc) - Possess or ability to gain A+ and Security+ certifications within 120 days of on-boarding - To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Education: - This position does not have a positive education requirement, however if you are relying on your education to qualify, transcripts must be uploaded at the time of application to be considered. Additional information (we may keep as separate sections? Could combine into "Additional Information" but we need headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Additional information". But we can embed those details into appropriate sections: Area of Consideration maybe under Requirements? Or maybe under Qualifications? It's about eligibility. Could be under Requirements. Manual Application Option maybe under Application instructions (which we should drop? But it's substantive info about how to apply if unable online. The instruction says remove application instructions. However "Manual Application Option" is about applying via paper; that's an application instruction. Should we drop? The instruction says remove application instructions. So we should drop Manual Application Option. PCS Costs, Incentives and Bonuses, Allowances and Differentials are benefits/compensation; we can put under Benefits or maybe Pay? Since they talk about costs not authorized, incentives none, allowances differentials. That's compensation/benefits. We'll put under Benefits. Area of Consideration (worldwide, MSP, ISMP) maybe under Requirements? It's about eligibility. Could be under Requirements as a condition. We'll include in Requirements. We need to avoid duplication. Let's structure:

    Responsibilities

    (instead of Duties)
    • ... each duty

    Requirements

    • Direct Deposit and Social Security Card required.
    • Meet qualification/eligibility/background requirements for this position.
    • One year probationary period may be required.
    • Satisfactorily complete an employment verification (E-Verify) check.
    • Subject to satisfactory completion of all pre-employment checks per AR 215-3, para.2 including a Tier 1 background investigation.
    • Must be willing to work days, nights, weekends, holidays and be available for on-call emergency situations.
    • Area of consideration: worldwide (including Military Spouse Preference and Involuntarily Separated Military Preference eligible candidates).

    Qualifications

    • Resumes must be two pages or less.
    • Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
    • A qualified candidate must possess experience that provided a basic knowledge of data processing functions, system installation and general management principles enabling understanding of stages required to automate a work process.
    • Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions requiring use or adaptation of computer programs and systems; OR completion of a two‑year degree with a major in computer science, information science, information systems management, or coursework requiring development/adaptation of computer programs and systems providing knowledge equivalent to a computer‑science major (transcripts must be uploaded at time of application).
    • Highly preferred: 1 year experience operating Vermont System databases (RecTrac & CYSM 10.3) or similar.
    • Highly preferred: 1 year experience in IT diagnosing/troubleshooting office equipment (CPU, monitors, printers, etc.).
    • Possess or ability to gain A+ and Security+ certifications within 120 days of on‑boarding.
    • To expedite hiring, include full contact information (name, address, phone, email) for professional and personal references on your resume.

    Education

    This position does not have a positive education requirement; however, if you are relying on your education to qualify, transcripts must be uploaded at the time of application to be considered.

    Benefits

    • Regular full‑time and part‑time employees are eligible for enrollment in health and life insurance, participation in 401(k) and retirement plans, and paid personal time off and federal holidays.
    • NAF flexible employees (U.S. citizens or spouses/children of U.S. citizens working for a NAFI in a foreign area) are eligible to participate in the NAF 401(k) plan; some may also be eligible for health insurance.
    • Permanent Change of Station (PCS) costs are not authorized.
    • No incentives or bonuses will be paid.
    • Pay‑band system applies; Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
    We should not include Pay or Schedule sections separately; we included schedule info in Benefits (night differential,