IT Specialist

Provide timely and efficient day-to-day support for workstations, peripherals, desktop computing, client applications, VOIP phone systems, A/V equipment, and data networking via computer, phone, and TEAMS. Strong communication and customer service skills are essential.

Responsibilities

• Provide support for workstations and peripheral devices.
• Assist with desktop computing and client application issues.
• Manage VOIP phone systems and A/V equipment.
• Address data networking concerns via computer, phone, and TEAMS.
• Communicate effectively with clients to resolve technical issues promptly.

Skills

• A+ knowledge
• Proficiency in Microsoft 365
• Experience with Windows PC
• Strong customer service skills
• Understanding of operating systems basics

Qualifications

• 1+ year of experience with Microsoft 365
• 1+ year of experience with Windows
• 1+ years of operating systems basics experience
• 1+ year of experience troubleshooting computer issues
• 1+ year of customer service experience
• A+ certificate (preferred)
• Experience in server configuration (preferred)
• Networking knowledge (preferred)

Work Environment

This role is based onsite in a laid-back company environment in Allentown, PA. It is an excellent opportunity for an entry-level candidate to gain real-world experience in IT support.

Pay

$20.00 - $24.00/hr

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a contract, fully onsite position.