IT SPECIALIST

Position Purpose

The IT Specialist is responsible for providing technical support and maintaining the organization’s technology infrastructure, including hardware, software, network systems, enterprise applications, and user support services. This role serves as a key resource for troubleshooting, implementing technology solutions, managing IT assets, and ensuring systems remain secure, compliant, and operational across multiple locations. The IT Specialist operates with professionalism, autonomy, and a strong customer service focus while supporting employees and advancing organizational technology initiatives.

Essential Duties and Responsibilities

• Install, configure, maintain, and troubleshoot business software applications.
• Implement new software solutions and upgrades to existing systems.
• Collaborate with software vendors to ensure functionality, support, and compliance.
• Maintain software licensing and subscription compliance.
• Aid in purchasing, deployment, and configuration of software solutions.
• Train and support staff on software applications and technology best practices.
• Evaluate software needs and provide recommendations regarding system improvements and costs.
• Diagnose, repair, replace, and maintain desktop computers, laptops, printers, mobile devices, and peripherals.
• Perform hardware installations, upgrades, and preventative maintenance.
• Monitor system performance and proactively address technical issues.
• Aid in evaluating, purchasing, and deploying new hardware solutions.
• Support end users with hardware-related troubleshooting and training.
• Maintain hardware inventory and asset records.
• Support and administer Windows-based network infrastructure.
• Configure and maintain remote connectivity solutions, including VPN access.
• Manage user accounts, permissions, and access controls.
• Administer folder security and network resource permissions.
• Support Azure AD and Microsoft 365 environments.
• Configure and maintain firewalls, endpoint security, and related security technologies.
• Troubleshoot network connectivity, performance, and infrastructure issues.
• Configure and maintain cellular and landline telephone systems.
• Support enterprise information systems and business applications.
• Aid in implementation and maintenance of technology solutions across multiple locations.
• Provide technical support to staff and end users.
• Maintain accurate inventories of hardware, software, licenses, and technology assets.
• Track equipment lifecycle, warranty information, and replacement schedules.
• Ensure compliance with organizational technology standards.

Qualifications

• Education: Associate Degree in Information Technology, Computer Science, or a related field; or relevant technical certifications and equivalent experience.
• Experience: One (1) to three (3) years of experience in Information Technology or a related field.
• Demonstrated customer service experience with a strong user-support orientation.
• Technical Knowledge: Proficiency in: Microsoft Windows Operating Systems, Microsoft 365 (M365/O365), Azure Active Directory (Azure AD), Adobe Applications, Database Fundamentals, Antivirus and Endpoint Security Software, Hardware and Peripheral Support, Network Administration Concepts.

Skills & Competencies

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Effective organizational and time management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Strong attention to detail.
• Ability to work both independently and collaboratively.
• Commitment to confidentiality and information security.

Additional Requirements

• Compliance & Professional Standards: Adhere to all organizational policies and procedures. Maintain confidentiality in accordance with HIPAA and applicable regulations. Follow OSHA, Fire Safety, Security, and Right-to-Know requirements. Attend all required training sessions and meetings. Demonstrate professionalism and sound judgment at all times. Work effectively with employees, leadership, consumers, and external partners.
• Driver Requirements: Valid driver's license. Reliable transportation. Ability to travel between program and office locations as needed.

Physical Requirements

• Sit, stand, walk, bend, stoop, reach, and climb stairs.
• Lift and carry equipment weighing up to 50 pounds.
• Operate a motor vehicle.
• Perform repetitive keyboard and computer work.
• Travel to multiple office and program locations as required.
• Work primarily in modern office environments across multiple locations. May require travel between affiliate sites and program locations.
• Occasional after-hours or emergency technical support may be required.
• Schedule flexibility is necessary to meet business and operational needs.

Disclaimer

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs dictate. Apis Services, Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.