IT Specialist

PRIMARY ROLE AND RESPONSIBILITIES

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Primary resource setting new hires up and replacing out of warranty equipment.
• Track key metrics of IT Infrastructure daily, report discrepancies to IT Manager immediately.
• Provide technical support for new client relationships and integrations.
• Support IT Manager in developing inventory of replacement IT infrastructure needed.
• Monitor and maintain computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Complete help desk tickets and support daily maintenance tasks.
• Monitor and maintain the computer systems and networks of an organization.
• Installing and configuring computer systems, diagnosing hardware and software issues, and solving technical and applications problems, either over the phone or in person.
• In charge of keeping current systems updated and running smoothly.
• Upgrading the system and its components when the need arises.
• Preparing computer equipment for shipping purposes.

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Previous Experience with Windows, Windows Server, and Office 365
• 1+ years of working knowledge of common information technologies and systems
• Experience with Microsoft Excel
• Ability to Manage multiple projects simultaneously while maintaining high customer service standards
• Proven ability to troubleshoot common IT problems
• Ability to prioritize effectively
• Ability to communicate complex concepts to a general audience
• Strong attention to detail and organizational skills
• Positive attitude and willingness to support as a team
• Excellent oral and written communication
• Must be able to lift to 25lbs

ADDITIONAL PREFERRED EXPERIENCE

• Experience with technical writing for documentation or instruction
• Hardware and software certification such as A+
• Program certifications such as Cisco and Microsoft Windows