IT Specialist

Based in NYC only. This position supports daily IT operations across office users and business systems, including helpdesk support, hardware/software troubleshooting, user account administration, onboarding/offboarding, and IT asset management.

Responsibilities

• Set up and manage new EDI connections for trading partners.
• Connect SAP ECP customer master to EDI profiles after customer creation.
• Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945); ANSI X12 EDI platform experience (Intertrade, SPS, Cleo, etc.).
• Handle EDI mapping, configuration, onboarding, testing, and go-live.
• Monitor daily EDI transactions and troubleshoot failures proactively.
• Work closely with EDI vendors to ensure SLA delivery and issue resolution.
• Support business & sales teams in improving EDI automation and accuracy.
• Oversee Windows & macOS troubleshooting.
• Lead hardware/software lifecycle: procurement, setup, maintenance.
• Ensure timely resolution of IT tickets with improved service quality.
• Maintain IT documentation, SOPs, and operational standards.
• Manage relationships with EDI, network, SAP, and hardware vendors.
• Coordinate with HQ IT for ERP alignment, compliance, and escalations.
• Support cross-functional IT projects and initiatives.
• Provide IT helpdesk support to end users and respond to IT requests in a timely manner.
• Monitor and ensure proper functioning of IT systems/applications.
• Lead cross-functional teams through complex technology initiatives.

Requirements

• Minimum Degree or Diploma in Computer Science, Engineering, or Information Technology (mandatory).
• At least 1-3 years of experience in an IT role.
• 2+ years of experience managing projects and people.
• Must be able to work in the NY office at least three times per week.
• Experience working with multiple stakeholders.
• Strong IT operational background.
• Bilingual (Korean-English) is required.
• EDI file read/edit experience is a must.
• Comfortable with server room/network infrastructure tasks, including physical lifting of server equipment.
• Occasional solo travel to other sites (e.g., Vermont, LA Brea).

Skills

• Analytical and problem-solving skills.
• Strong written and oral communication.
• Good interpersonal & communication skills.
• Able to conduct research into application and software issues.
• Strong project management skills.

Personal Attributes

• Willing to work beyond contractual hours when required.
• Meticulous, analytical, and independent.
• Strong sense of urgency; able to prioritize and meet deadlines.
• Confident self-starter with a high level of drive.
• Self-motivated, committed, determined, diligent, and trustworthy.
• Results-oriented, resourceful, resilient, and willing to be hands-on.
• Good listener and dedicated team player, willing to help others.