IT Specialist #00041579-21800, Full-Time, Perm in Albuquerque, NM

Administrative Office of the Courts Business Unit: 21800 IT Specialist #00041579-21800, Full-Time, Perm in Albuquerque, NM # of Positions: 1 Opening Date: 09-10-2026 - Close Date: 09-24-2026 Target Pay Range/Rate: $31.978-$39.972 per hour or $66,514.24-$83,141.76 annually The Administrative Office of the Courts is recruiting for a full-time, perm IT Specialist #00041579-21800 in Albuquerque, NM. GENERAL STATEMENT OF DUTIES Acting under general supervision perform technology support and analysis in the areas of client, field and/or applications support. Join our IT Service Desk team and leverage your helpdesk experience to provide superior Tier 1 technical support to courts statewide. In this role, you will manage user account administration, data processing for specific court functions, and collaborate across departments on key projects and software implementations. You will play a vital role in communicating critical system alerts and notifications to the judiciary. The ideal candidate is a high-energy, detail-oriented professional who brings innovative ideas, exceptional multitasking abilities, and clear communication to our team. In this role, you will leverage technology to support users across our judicial systems. Strong teamwork and a dedication to customer service are highly desired. Knowledge of court business processes or the Odyssey Enterprise Justice case management system is a plus. Examples Of Job Duties The Information Technology Specialist is responsible for serving as a point of contact for end users, vendors, and staff to resolve computer hardware, operating system, software application, server, network, and telecommunication related issues.Develops software and hardware replacement schedules.Installs, configures, and tests protocols on various operating systems and platforms.Writes login scripts, uses templates, maps network drives, and backups and restores data.Plans and organizes initiatives to integrate, upgrade, replace, install, and configure computer hardware, operating systems, software applications, servers, network, and telecommunications equipment.Implements emergency plans, including disaster recovery procedures.Installs, configures, analyzes and tests computer images to develop baseline production images for staff.Downloads and installs operating system security patches to protect against malicious attacks and vulnerabilities.Maintains security on operating systems, software applications, and servers.Updates anti-virus definitions to protect against virus threats.Administers end user accounts to ensure secure passwords and permissions are applied to files and folders to protect data.Migrates data from one server to another.Maintains directory structures on servers.Creates, configures, verifies, and maintains tape backup jobs to protect and preserve data stored on desktops, laptops, and servers.Restores or retrieves data from backup tapes.Sets up, configures, and tests delivered equipment to ensure proper operation.Travels to judicial entities at remote locations to provide technical support.Develops training manuals and procedures for judicial entity applications, processes, and forms.Reviews existing applications to execute test cases and reports test failures to vendors or developers.Provides technical support to end users at local and remote judicial entity locations.Writes specification goals and functions, table structures, and outlines basic output screens and reports.Provides technology application support.Designs, defines, analyzes and implements application software and new application processes.Other duties as assigned. Competencies/Qualifications The successful applicant should demonstrate knowledge of installation, configuration, maintenance and testing of operating systems, software applications, drivers, utilities, remote management tools, routers, switches and hubs, and specific software on servers; computer programming languages; imaging software and techniques; network design; protocols and standards models; network monitoring tools; port blocking and firewalls; database structure, maintenance operations, table layout and construction and functionality of application; data standards; application’s front-end data entry screen designs, functions, and back-end data storage design; statistics and data collection techniques. WORK ENVIRONMENT AND PHYSICAL DEMANDS The following functions are representative, but not all-inclusive of the work environment and physical demands an employee may expect to encounter in performing tasks assigned to this job. Work is performed in an office or court setting. A valid driver's license and travel may be required. The assigned work schedule may include nights, weekends, holidays, and overtime. The employee must regularly interact positively with co-workers, clients, the public, judges, and justices. This job description is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions performed Benefits Medical/Dental/Vision/Rx, Short, and Long Term Disability Insurance Programs, employee assistance program (EAP) [http://www.mybenefitsnm.com/]State paid life insurance, supplemental and dependent life insuranceOptional flexible spending accounts for medical, day-care, and travel expensesPaid vacation and sick leave up to eight (8) weeksEleven (11) paid holidaysUp to 12 weeks of paid parental leaveDeferred Compensation 457(b) planLifetime Defined Benefits Retirement Plan [http://www.nmpera.org/]Flexible work schedules and alternative work locations*Free health care, Rx, and lab work at the facility (Stay Well Health Center) in Santa Fe, NMBilingual compensation*Training and career development opportunitiesHigher education opportunities, educational leave, and tuition reimbursementMay qualify for the Public Service Loan Forgiveness Program (PSLF)May receive overtime holiday or shift differential pay*May receive physical fitness leave*What are your benefits worth? Click here to find out *These benefits vary by job classification or need* Qualifications MINIMUM QUALIFICATIONSEducation: Bachelor’s degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering, or other directly related fields.Education Substitution: Four (4) years of directly related or relevant experience may substitute on a year for year basis.Experience: None. TO APPLY: Submit a New Mexico Judicial Branch Application for Employment, or a Resume and a Resume Supplemental form, and proof of education to: Application Forms Microsoft Word Format Adobe PDF Format Resume Supplemental Forms Microsoft Word Format Adobe PDF Format Administrative Office of the Courts Attn: AOC Human Resources Division 202 E. Marcy Street Santa Fe, New Mexico 87501 Fax: 505-479-2641 Email: jobs@nmcourts.gov Proof Of Education Required. EQUAL OPPORTUNITY EMPLOYER