AOC IT Support Manager #00044810-21800, Full-Time, Perm in Albuquerque, NM

About the role

The Administrative Office of the Courts is recruiting for a full-time, permanent AOC IT Support Manager #00044810-21800 for the JID Division in Albuquerque, NM.

Responsibilities

• Analyze and resolve complex issues and provide alternative solutions as necessary.
• Lead process improvement for immediate unit or program.
• Influence leadership on specific recommendations for current operations and future development.
• Interpret, implement and ensure compliance with AOC and judicial administrative policies and procedures.
• Recommend new internal policies, guidelines and procedures.
• Within area of responsibility, approves technical changes, schedules projects and oversees timelines.
• Implements and monitors quality standards.
• Conduct budget planning, forecasting, contract management, and procurement in area of responsibility.
• Participate in strategic planning for areas of responsibility.
• Perform project management functions for areas of responsibility.
• Strong expertise in business and management computer applications and systems.
• Management responsibility for an IT team, including recruiting, hiring, training, developing, evaluating, and setting priorities.
• Ensure work completion within schedule, budgetary, and design constraints; make decisions about analysis, design, and testing; solve complex technical problems; provide alternative methods for achieving goals when necessary.
• Advise executive management on programmatic and policy development. Negotiate and influence executive leaders on issues that have AOC- or judiciary-wide impact.
• Strong knowledge of industry standards and best practices, trends and/or judicial requirements for areas of responsibility.
• Works with management to identify strategic planning initiatives and assists in developing annual Information Technology plans, statewide project plans, and Information Technology directives.
• Observe trends, evaluate new technology, and recommend new practices, processes, systems, and technology.
• Responds to requests for information, technology services, trouble reports and problem resolution.
• Participates in data standards efforts and the creation and implementation of standard operating procedure.
• Other duties as assigned.

Qualifications

• Education: Bachelor’s degree from an accredited college or university in Business Administration or Management, Project Management, Computer Science, Information Technology, IT engineering or other directly related field.
• Experience: Five (5) years of general IT experience. The following specific concurrent experience must be included within the general experience requirements: Three (3) years of technical experience including but not limited to technical project management, systems analysis, and application development; Two (2) years supervision.
• Experience Substitution: Additional relevant education at the Master’s Degree level may substitute for experience at a rate of thirty (30) semester hours, which equals one (1) year of experience.
• Education may not be substituted for the specific experience required.
• Supervisory Substitution: Leadworker duties may be considered on a prorated basis for supervisory experience at a rate of one (1) year of performing leadworker duties equals six (6) months of supervisory experience. Assigned leadworker duties include but are not limited to: Train, mentor, and develop employees; direct, plan, schedule, assign, and review the work of others; develop or assist in the development of employee performance plans and appraisals; and address concerns and troubleshoot problems. An additional two (2) years of directly related experience may substitute for the supervisory experience provided the incumbent attends the NMJB Supervisory Mentorship Program Training at their earliest opportunity.