IT Site Infrastructure Specialist – Manufacturing & Technical Operations

Key Responsibilities

• Oversight of end-to-end IT infrastructure services including data center, network, firewall, compute, server, backup, capacity, vulnerability, cybersecurity, asset, lifecycle, and print management.
• Maintenance of a stable infrastructure environment with maximum uptime for a highly automated, high-volume manufacturing site operating 24x7x365.
• Serving as an escalation point for incidents and problems unresolved by first-line support and participating in on-call IT support.
• Collaboration with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies.
• Partnering with the Site IT Head to support business initiatives and contribute to infrastructure planning and budgeting.
• Providing guidance and consultation to local business teams on infrastructure-related topics, services, and capabilities.
• Coordinating multiple infrastructure and technology initiatives across site and global IT organizations.
• Ensuring adherence to security, compliance, and corporate IT governance policies.
• Effectively operating within a complex matrix organization while maintaining strong customer service and stakeholder engagement.
• Managing escalations in a fast-paced operational environment.
• Participating in audits and ensuring appropriate remediation actions for findings and recommendations.
• Identifying improvement opportunities across systems, infrastructure services, and connected technologies.
• Managing vendors and stakeholders while communicating effectively with both technical and non-technical audiences.
• Capturing and distributing technical knowledge to enable effective support across IT teams.
• Guiding and mentoring third-party deskside support teams responsible for campus support services.

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• Five (5) years of relevant experience
• Prioritizing experience in a technical field such as Computer Science, Information Systems, Information Security, or Engineering
• Microsoft Windows and Network certifications
• Experience supporting large Microsoft environments (Windows 10/11, Windows Server 2016–2025)
• Experience supporting complex enterprise networks (WAN/LAN, Cisco/Juniper switches, VLANs, firewalls, DNS, VPN, SSO, wireless infrastructure)
• Experience supporting on-site data centers including racking, cabling, power, cooling, fire suppression, and documentation
• Experience managing Active Directory, file services, DFS, storage platforms, print servers, and enterprise print environments
• Experience supporting cybersecurity and vulnerability management tools
• Familiarity with IT service management processes including Incident, Problem, and Change Management
• Experience with cloud platforms such as Microsoft Azure, AWS, SharePoint, and related services
• Experience supporting Manufacturing Execution Systems (MES) and SCADA environments
• Familiarity with Identity and Access Management tools such as Okta and Saviynt
• Basic knowledge of Oracle and SQL Server environments to collaborate with database administrators
• Strong written and verbal communication skills including technical documentation
• Experience using ServiceNow for service desk ticketing and reporting
• Knowledge of Computer System Validation (CSV) and GxP regulatory requirements
• Understanding of manufacturing processes and the IT/OT technology landscape
• Experience supporting PLCs, instrumentation systems, and IoT devices
• Ability to support a 24x7 manufacturing environment including occasional weekends or off-hours support
• Experience in the medical device or pharmaceutical industry

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• Five (5) years of relevant experience
• Prioritizing experience in a technical field such as Computer Science, Information Systems, Information Security, or Engineering
• Microsoft Windows and Network certifications
• Experience supporting large Microsoft environments (Windows 10/11, Windows Server 2016–2025)
• Experience supporting complex enterprise networks (WAN/LAN, Cisco/Juniper switches, VLANs, firewalls, DNS, VPN, SSO, wireless infrastructure)
• Experience supporting on-site data centers including racking, cabling, power, cooling, fire suppression, and documentation
• Experience managing Active Directory, file services, DFS, storage platforms, print servers, and enterprise print environments
• Experience supporting cybersecurity and vulnerability management tools
• Familiarity with IT service management processes including Incident, Problem, and Change Management
• Experience with cloud platforms such as Microsoft Azure, AWS, SharePoint, and related services
• Experience supporting Manufacturing Execution Systems (MES) and SCADA environments
• Familiarity with Identity and Access Management tools such as Okta and Saviynt
• Basic knowledge of Oracle and SQL Server environments to collaborate with database administrators
• Strong written and verbal communication skills including technical documentation
• Experience using ServiceNow for service desk ticketing and reporting
• Knowledge of Computer System Validation (CSV) and GxP regulatory requirements
• Understanding of manufacturing processes and the IT/OT technology landscape
• Experience supporting PLCs, instrumentation systems, and IoT devices
• Ability to support a 24x7 manufacturing environment including occasional weekends or off-hours support
• Experience in the medical device or pharmaceutical industry

Skills

• Technical proficiency in IT infrastructure management
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Experience with IT service management tools and processes
• Knowledge of ITIL and/or ITSM methodologies
• Experience with ITIL Service Design, Service Transition, Service Operation, and Continual Service Improvement
• Experience with ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, and ITIL Configuration Management
• Experience with ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL Service Portfolio Management, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Release Management, ITIL Incident Management, ITIL Problem Management, ITIL Change Management, ITIL Configuration Management, ITIL Service Asset and Configuration Management, ITIL Service Level Management, ITIL Financial Management, ITIL Service Desk, ITIL Service Continuity Management, ITIL Business Relationship Management, ITIL Supplier Management, ITIL Capacity Management, ITIL Availability Management, ITIL Service Request Management, ITIL Knowledge Management, ITIL Service Strategy, ITIL