Site Infrastructure Specialist

Job Summary

The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).

Job Responsibilities

• Tools/Technology
• Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, and productivity software for end users.
• Support users with Office 365 and standard productivity tools; provide basic training and guidance.
• End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.
• Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
• Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
• PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
• Network Infrastructure: Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments.
• Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.
• UC Technology: Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions.
• Knowledge Management: Create and maintain technical documentation to support knowledge sharing.
• Additional Information
• Process Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Provide input on IT process to support the Manufacturing equipment.
• Influence budgeting, forecasting, and spending for IT infrastructure.
• Participate in internal audits related to IT processes, procedures, software, and systems.
• Cybersecurity: Follow security protocols, report suspicious activity, and apply foundational security principles.
• Lean Daily Management: Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba).
• Maintain accurate ServiceNow records and manage ticket queues for timely resolution.
• IT Compliance/Risk Management: Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals.
• Comply with, and be an advocate of, company policies and procedures

Qualifications

• Basic Qualifications: Associate degree plus 3 years IT experience or high school diploma plus 5 years IT experience required. This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Preferred Qualifications: Bachelors degree in IT from an accredited institution Minimum 5 years of relevant IT service delivery experience. ITIL foundations certification CompTIA A+ certification
• Skills: Technical knowledge Intermediate knowledge of MS Windows Operating Systems Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook Intermediate knowledge of Hardware Devices - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management Ability to lead IT initiatives across the organization
• Soft Skills: Excellent customer service and communication skills Ability to relate well to people at all levels of the organization Mentoring of Analysts optional Instructional guidance for Customers Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users. Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation
• Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution. Learning Agility: Actively pursue training and development opportunities. Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

Additional Information

• On Call as needed, Travel up to 25%

Qualifications

• Basic Qualifications: Associate degree plus 3 years IT experience or high school diploma plus 5 years IT experience required. This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• Preferred Qualifications: Bachelors degree in IT from an accredited institution Minimum 5 years of relevant IT service delivery experience. ITIL foundations certification CompTIA A+ certification
• Skills: Technical knowledge Intermediate knowledge of MS Windows Operating Systems Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook Intermediate knowledge of Hardware Devices - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones. Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management Ability to lead IT initiatives across the organization
• Soft Skills: Excellent customer service and communication skills Ability to relate well to people at all levels of the organization Mentoring of Analysts optional Instructional guidance for Customers Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users. Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation
• Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution. Learning Agility: Actively pursue training and development opportunities. Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.