Site Service Specialist

About the Role

The Site Services Specialist provides professional in-field support by performing health evaluations of mixing equipment and educating customers on maintenance services available from SPX FLOW, such as master service agreements, turnkey services, and paid/repair services. This is a customer-facing position requiring strong communication (verbal and written) and presentation skills, along with a commitment to service excellence. The role involves following company and customer specifications and procedures, including site safety requirements, with minimal supervision. Frequent interaction with internal and external customers is required to troubleshoot and resolve product and system issues.

Responsibilities

• Travel to customer sites to perform health evaluations of mixing equipment.
• Contact customers and sales partners to promote the MMR program and set up health evaluations, including cold calling, emailing, and sharing marketing materials.
• Prepare written reports detailing services performed, recommendations for follow-up activities, and opportunities identified (e.g., equipment requiring maintenance or repair, lack of spares for critical equipment).
• Offer customers opportunities to improve equipment performance, including suggestions for repair services, replacement mixers, spare parts, and master service agreements.
• Travel 75% of the time to customer sites, sometimes on short notice, for extended periods, or during weekends/holidays to meet customer or organizational needs. Occasional travel may last up to 2 weeks.
• Document activities related to customer interactions, such as phone calls, site visits, and new contacts, utilizing CRM where required.
• Make travel arrangements and allocate associated/allowable expenses, choosing efficient means of travel to maximize customer face time while minimizing costs.
• Maintain an unwavering commitment to safety policies and procedures.
• Keep the work area clean, safe, and orderly.
• Perform all tasks in accordance with business conduct guidelines.
• Complete other job tasks and duties as assigned to support business development and production goals.

Requirements

• Must be mechanically inclined.
• Must bring your own set of hand tools; specialty tools will be provided.
• Must maintain a valid driver’s license and have a personal vehicle available for infrequent travel needs (mileage is reimbursable).
• Computer skills, including experience with Microsoft Office Suite and SAP Concur, are preferred.
• Excellent customer service skills and experience working directly with customers.
• Strong analytical reasoning and problem-solving skills.
• Strong organizational skills with the ability to follow processes and procedures.
• Ability to work independently and as a member of a team.
• Effective communication skills to interact with internal and external customers.
• Ability to occasionally travel outside of the assigned service region or country to meet customer or organizational needs.
• Ability to obtain a passport, TSA precheck, TWIC, MSHA, and other certifications as required.
• Home residence within 50 miles of a major airport is preferred.

Qualifications

• A high school diploma and 2 years of hands-on experience as a service technician working on industrial equipment (highly preferred).
• OR a 2-year Technical Degree and 1 year of hands-on experience as a service technician working on industrial equipment.
• OR a bachelor’s degree in science or engineering.
• A valid driver’s license is required.
• Experience with repair and maintenance of industrial gearboxes or rotating equipment is an advantage.
• Safety certification(s) is an advantage.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Working Conditions

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Pay

Anticipated salary range for this position: $57,400/year to $79,900/year. The actual salary will depend on relevant qualifications, skills, and experience.