IT Service Analyst Level (Detroit)

Essential Duties

• Aids all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Displays strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology in assisting end users.
• Presents strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
• Demonstrates strong problem solving and analytical skills; excellent initiative and assertiveness.
• Utilizes outstanding written and verbal communication skills.
• Deploys excellent customer service skills and has the ability to work effectively with all levels of personnel in a team environment.
• Has strong organizational skills and the ability to work in a fast-paced environment.

Requirements

• 3-4 years of IT-related experience.
• Associate’s Degree. A 4-year degree or equivalent experience is preferred.
• Demonstrate proficient command of the English language and standard grammar rules.
• Strong working knowledge of Microsoft Office programs.
• Must be able to move equipment weighing up to 25 pounds.
• Must be able to position self to install equipment, including under desks.

Qualifications

The ideal candidate will have a Client First philosophy and possess strong organizational, problem-solving, and customer service skills. They must also be able to work effectively in a team environment and demonstrate proficiency in Microsoft Office programs.

Skills

Strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology.

Proficient command of the English language and standard grammar rules.

Strong working knowledge of Microsoft Office programs.

Benefits

Taft offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $50,000 - $70,000 per year.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM - 5:00 PM.

Company Information

Taft is an Equal Opportunity Employer.

Taft Stettinius & Hollister LLP participates in E-Verify.