Services Analyst - IT

Primary Purpose Of Position

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates.

Primary Duties And Accountabilities

• Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners.
• Aid in IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
• Maintain engagement with business and IT partners.
• Absorb and assist less experienced personnel.
• Proactively build business/IT knowledge to provide solutions.
• Utilize best practices to improve products and services.
• Apply and verify compliance to standards as defined within the Management Model.

Minimum Qualifications

• Bachelor's degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
• Proficient in Microsoft Excel.
• Knowledge of utility business practices and processes.
• Strong problem solving skills.
• Excellent communications skills (written and verbal).

Preferred Qualifications

• Experience supporting SOX IT General Controls (ITGC) execution, testing, and deficiency remediation.
• Background in IT compliance, audit, or IT management model / controls governance functions.
• Familiarity with regulatory and control frameworks (e.g., SOX, COBIT, NIST).
• Experience working with external auditors (e.g., KPMG, PwC) and internal audit teams.
• Proficiency with collaboration tools, including SharePoint, Microsoft Teams, and Yammer/Viva.
• Hands-on experience with enterprise platforms such as ServiceNow, Power BI, and/or SailPoint.
• Ability to analyze control data and develop reporting/insights for management and audit stakeholders.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

Pay

Expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Schedule

N/A

Benefits

N/A