IT Service Analyst

About the role

We are seeking an IT Service Analyst for our Minneapolis office. IT Service Analysts serve clients by providing technical support to our attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Responsibilities

• Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Demonstrates strong knowledge of Microsoft Office 2016, Office 365, Windows 10, and network technology in assisting end users.
• Demonstrates strong knowledge of other technology products including Remote Access (Terminal Services, VPN, wireless, etc.), and other legal-specific applications.
• Demonstrates strong problem-solving, analytical skills, and initiative.
• Demonstrates effective written and verbal communication skills.
• Demonstrates excellent customer service skills and ability to work effectively with all levels of personnel in a team environment.
• Demonstrates strong organizational skills and the ability to work in a fast-paced environment.

Requirements

• Minimum of 3 years of IT-related experience.
• Associate’s Degree in a related field of study or equivalent combination of education and experience required.
• Must be able to demonstrate proficient command of the English language and standard grammar rules.
• Must have strong working knowledge of Microsoft Office programs.

Benefits

• Medical, dental, and vision insurance
• Life and long-term disability insurance
• Flexible spending account
• 401K retirement plan
• Paid Time Off and paid holidays
• Bonus opportunities

Pay

The salary range for this position is $58,000 - $71,000. Actual compensation offered to a candidate may vary based on work experience, education, and/or skill level.