Analyst, IT Service Center

What IT Service Center contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Responsibilities

• Provide technical support to the organizations internal/external users of computer applications and hardware.
• Answer questions regarding system procedures, online transactions, systems status and downtime procedures.
• Serve as a liaison between customer/client and IT to resolve business issues related to technologies.
• Collaborate with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
• Maintain a troubleshooting tracking log ensuring timely resolution of problems.
• Manage user access rights.

Qualifications

• 0-4 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting proprietary software applications, Microsoft Windows 11
• Experience in an inbound phone support or customer service environment
• Experience setting up and supporting network printing using TCP/IP
• Fundamental understanding of networking including TCP/IP, DNS
• Network cable troubleshooting
• Experience supporting label printers
• Knowledge of Nuclear Medicine is a plus

What is expected of you and others at this level

Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments

Pay

Anticipated hourly range: $22.30 per hour - $28.80 per hour

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application

The application window anticipated to close: 07/31/2026 or sooner