IT Proximity/Desktop Support Technician

About the role

Join a company with more than 100,000 employees operating in over 130 countries and gain hands-on experience within a large enterprise technology environment. Work directly with end users and infrastructure teams across multiple Houston-area facilities while supporting the technology that keeps critical operations running. This opportunity offers broad exposure to desktop technology, networking, servers, Microsoft 365, and enterprise infrastructure.

Responsibilities

• Provide hands-on Tier 2/3 desktop and end-user support for desktops, laptops, peripherals, mobile devices, phones, conference systems, and business applications.
• Diagnose and resolve Windows hardware, software, Microsoft 365, connectivity, and end-user technology issues onsite.
• Image computers and deploy software, operating system patches, security updates, and applications using SCCM/Intune.
• Administer and troubleshoot Active Directory users, computers, file permissions, and access issues.
• Provide smart-hands support to Network and Server Infrastructure teams, including onsite troubleshooting and coordination.
• Maintain incident and service request tickets through resolution, escalation, and closure.
• Support conference rooms, collaboration technology, mobile devices, telecommunications, and smart badge connectivity.
• Maintain accurate hardware and software inventory records.
• Support local business-critical applications and coordinate escalations with application teams.
• Provide end-user training on hardware, software, security requirements, and IT procedures.
• Participate in IT projects and coordinate with global technology teams.
• Travel between Houston, Bayport, and La Porte facilities based on daily support needs.

Qualifications

• 5+ years of enterprise end-user, desktop, or field IT support experience required.
• Hands-on Tier 2/3 experience troubleshooting Windows PCs, laptops, hardware, peripherals, and end-user technology required.
• Experience with Microsoft 365, Outlook, Active Directory, and Windows operating systems.
• Experience with SCCM and/or Intune, including PC imaging, software deployment, and device management.
• Working knowledge of networking fundamentals, connectivity troubleshooting, and server infrastructure.
• Experience providing onsite smart-hands support for networking and server teams.
• Ability to independently manage onsite IT support and troubleshoot issues through resolution.
• Ability to work onsite Monday–Friday, 8:00 AM–5:00 PM, and travel between Houston, Bayport, and La Porte facilities.
• College degree or equivalent professional experience required.
• Flexibility to work extended hours when required.
• Linux operating system experience preferred.
• Spanish and/or French language proficiency is a plus.