Desktop Support Technician

About the role

IT Desktop Support Specialist located in Philadelphia, PA, providing onsite technical support in a professional office environment. The role supports day-to-day desktop, hardware, software, mobile device, and network connectivity issues, ensuring employees have the tools they need to work effectively.

Responsibilities

• Provide onsite desktop support for end users across laptops, desktops, monitors, docking stations, printers, phones, and related office technology
• Troubleshoot hardware, software, operating system, application, and connectivity issues
• Support Windows desktop environments, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common business applications
• Set up, configure, deploy, and replace user equipment, including laptops, desktops, peripherals, and mobile devices
• Assist with new hire onboarding, workstation setup, user account coordination, access requests, and equipment preparation
• Support Active Directory user accounts, password resets, group membership updates, and basic permissions troubleshooting
• Respond to help desk tickets, document resolutions, escalate issues when needed, and provide timely follow-up to users
• Troubleshoot network connectivity issues including Wi-Fi, VPN, LAN connections, and basic TCP/IP problems
• Support printers, scanners, conference room technology, A/V equipment, and other office hardware
• Assist with software installs, patches, updates, imaging, device inventory, and asset tracking
• Maintain a high level of customer service while supporting users with varying levels of technical knowledge

Required Qualifications

• Experience providing desktop support, help desk support, or technical support in a business or enterprise environment
• Strong working knowledge of Windows operating systems and Microsoft 365 applications
• Experience troubleshooting laptops, desktops, printers, peripherals, mobile devices, and common office technology
• Familiarity with Active Directory, password resets, user accounts, permissions, and basic network troubleshooting
• Ability to set up and deploy end-user equipment, including imaging, configuration, and workstation preparation
• Strong communication skills and a customer-service-focused approach to technical support
• Ability to work onsite daily in Cherry Hill, NJ

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, Freshservice, or similar platforms
• Exposure to endpoint management tools such as Intune, SCCM, Autopilot, or similar solutions
• Basic experience supporting VPN, MFA, endpoint security tools, and remote access platforms
• Experience supporting conference rooms, Teams Rooms, Zoom, or other A/V collaboration tools
• CompTIA A+, Network+, Microsoft, or related certifications are a plus

Pay

Up to $50,000 base salary

Schedule

Onsite daily