Desktop Support Technician

Responsibilities

• Advanced desktop support experience - troubleshooting, configuration, software installation
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues - incidents and problems
• Technical assistance to the customer (Examples): Password reset, Account information, Case number information, Adobe Reader issues, Brower issues, Technical computer issues, Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills - IDF/MDF, switches, routers, access point
• Experience with Windows, M365, PC and Printer configuration

Requirements

• 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
• Strong customer service skills, detail oriented, and deadline driven
• Strong phone and verbal communication skills along with active listening skills

Qualifications

Proven problem-solving experience.

Skills

• Strong technical background
• Solid analytical skills

Benefits

N/A

Pay

N/A

Schedule

N/A