IT Project Manager (MSP Onboarding & Professional Services)

About the role

The IT Project Manager (MSP Onboarding & Professional Services) is responsible for overseeing the planning, execution, and closure of managed IT projects for new and existing clients. This role focuses primarily on the onboarding of new clients and the implementation of various types of projects.

Responsibilities

• Define project scope, objectives, and deliverables.
• Develop detailed project plans, including timelines, milestones, resource allocation, and budget management.
• Schedule resources effectively, planning up to a month in advance.
• Assign tasks to MSP Project Engineers and Technicians and monitor progress.
• Track and manage project progress, identifying potential risks and implementing mitigation strategies.
• Monitor and track project financial variances to ensure projects remain within scope and budget.
• Prepare and present financial reports on project performance, including cost-to-completion and profitability analysis.
• Collaborate with clients to explain the scope of services, outline the implementation process, and communicate how to access technical support.
• Fully document client environments by collaborating with the technical team for technical details while capturing processes, milestones, and client-specific requirements.
• Coordinate implementation of MSP services by assigning appropriate technical resources and monitoring progress.
• Act as the primary point of contact for clients during project execution.
• Conduct project kick-off meetings with clients to discuss goals and objectives.
• Regularly communicate project status, risks, and issues to project stakeholders.
• Work closely with cross-functional teams to ensure seamless integration of services.
• Participate in team meetings and contribute to process improvement initiatives.
• Identify potential project risks and develop mitigation strategies.
• Monitor and manage project risks throughout the project life cycle.
• Collaborate with other teams to escalate major risks and issues as necessary.
• Ensure adherence to quality standards, project management best practices, and compliance with project specifications.
• Conduct project evaluations in the forms of profitability reports and after-action reviews.
• Maintain high customer satisfaction through professional and courteous interactions.
• Serve as the primary point of contact for clients, addressing and resolving customer concerns promptly.
• Coordinate the resolution of technical issues in a timely and effective manner.
• Lead and manage project teams, including technicians, engineers, installers, and subcontractors.
• Assign tasks and responsibilities to team members, providing guidance and support as needed.
• Enforce safety protocols and procedures to maintain a safe work environment.
• Conduct safety training and ensure team members adhere to safety guidelines.
• Investigate and report any accidents or incidents.

Qualifications

• Associate’s degree in information technology, Business Administration, or related field.
• 3+ years’ experience in IT project management or coordination.
• Proven ability to manage financial aspects of projects, including budgeting, forecasting, and variance analysis.
• Proficiency in Microsoft Excel is a must.
• Proficiency in PowerPoint is a must.
• Proven experience in managing IT projects.
• Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders effectively.
• Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Excellent organizational and problem-solving skills with a keen attention to detail.
• Excellent ability to delegate responsibilities.
• Bachelor’s degree in information technology, Business Administration, or equivalent.
• 5+ years’ experience in IT project management or coordination.
• Prior experience with ConnectWise PSA and RMM.
• Relevant IT certifications such as: CompTIA Project+, CAPM, PMP, ITIL 4 (Foundation or Specialist), Six Sigma (Yellow or Green Belt).
• Experience managing or implementing: Email security filtering and protection, Endpoint protection and monitoring solutions, Multi-factor authentication (MFA) and identity access management (IAM), Networking installations, including firewalls, switches, and wireless access points, Server installations, including configuring roles like Active Directory, DHCP, DNS, and File/Print services, Azure/Entra domain joining and Microsoft 365 migrations, SharePoint configuration and file structure migrations, Security awareness training and phishing simulation processes, Security information and event management (SIEM) and SaaS cloud security monitoring.

Skills

• Strong financial expertise, including budget management, forecasting, and financial reporting.
• Technology is a rapidly evolving environment, and the needs of our clients are always changing.

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Company Information

• In-Telecom Consulting, LLC is an equal opportunity employer.