IT Project Manager (MSP)
About the role
FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we've been delivering high-quality IT infrastructure management and support to small- and mid-sized businesses across the country. As our organization continues to grow, we're excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery.
Key Responsibilities
Developing and managing project plans, timelines, and budgets
Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle
Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan
Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents
Take the initiative to recognize, monitor, and address potential risks
Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives
Manage project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction
Facilitate meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks
Cook up cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors
Evaluate and offer feedback on project hour estimates that are non-technical
Perform evaluations after project completion to promote ongoing improvement and communicate insights gained with the team
Requirements
Education & Experience: Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience. Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment (required)
Technical Skills: Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients. Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint). Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project. Familiarity with IT Service Management (ITSM) frameworks and best practices
Other Skills & Abilities: Exceptional organizational and time-management skills. Strong communication and interpersonal abilities, with a client-focused approach. Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies. Detail-oriented and committed to accuracy and follow-through. Able to work both independently and collaboratively within a team environment
Benefits
Salary Range: $90,000-$110,000/year
Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
Comprehensive coverage: Medical, Dental, and Vision coverage
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
📚 Educational reimbursement for certification exams and access to company-provided training resources
🤝 Team culture: Fun events and opportunities to connect with colleagues