IT Project Manager (MSP)

Key Responsibilities

• Developing and managing project plans, timelines, and budgets
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents
• Take the initiative to recognize, monitor, and address potential risks
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives
• Manage project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction
• Facilitate meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks
• Cook up cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors
• Evaluate and offer feedback on project hour estimates that are non-technical
• Perform evaluations after project completion to promote ongoing improvement and communicate insights gained with the team

Requirements

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience
• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment
• Proven ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes
• PMP certification preferred (or other relevant project management credentials)