IT Project Manager (MSP)

About the role

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we've been delivering high-quality IT infrastructure management and support to small- and mid-sized businesses across the country. As our organization continues to grow, we're excited to add an experienced IT Project Manager to our team.

Key Responsibilities

• Developing and managing project plans, timelines, and budgets
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents
• Take the initiative to recognize, monitor, and address potential risks
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives
• Manage project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction
• Facilitate meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks
• Cook up cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors
• Evaluate and offer feedback on project hour estimates that are non-technical
• Perform evaluations after project completion to promote ongoing improvement and communicate insights gained with the team

Requirements

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience
• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment
• Prominent ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes
• PMP certification preferred (or other relevant project management credentials)

Technical Skills

• Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients
• Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint)
• Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project
• Familiarity with IT Service Management (ITSM) frameworks and best practices

Other Skills & Abilities

• Exceptional organizational and time-management skills
• Strong communication and interpersonal abilities, with a client-focused approach
• Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies
• Detail-oriented and committed to accuracy and follow-through
• Able to work both independently and collaboratively within a team environment

Benefits

• Salary Range: $90,000-$110,000/year
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Comprehensive coverage: Medical, Dental, and Vision coverage
• 📈 401(k) plan with 4% company matching and immediate vesting
• 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• 📚 Educational reimbursement for certification exams and access to company-provided training resources
• 🤝 Team culture: Fun events and opportunities to connect with colleagues