IT Project Manager (MSP)

About the role

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we've been delivering high-quality IT infrastructure management and support to small- and mid-sized businesses across the country. As our organization continues to grow, we're excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You'll play a key role in driving successful outcomes, coordinating cross-functional teams, and ensuring projects are executed with excellence.

Key Responsibilities

• Developing and managing project plans, timelines, and budgets
• Lead, oversee, and manage project engineers on the project team — act as a people manager, providing coaching, mentorship, and performance feedback
• Own department success — understand profitability metrics, resource allocation, and how projects impact overall MSP growth
• Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle
• Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan
• Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents
• Take the initiative to recognize, monitor, and address potential risks
• Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives
• Manage project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction
• Facilitate meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks
• Cook up cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors
• Evaluate and offer feedback on project hour estimates that are non-technical
• Perform evaluations after project completion to promote ongoing improvement and communicate insights gained with the team

Requirements

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience
• Minimum of 4 years of project management experience within a Managed Service Provider (MSP) environment
• Demonstrated experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment
• Prominent ability to manage multiple IT projects simultaneously, coordinating cross-functional teams to successful outcomes
• PMP certification preferred (or other relevant project management credentials)

Technical Skills

• Strong understanding of IT principles, infrastructure, and managed services, with the ability to communicate technical concepts clearly to clients
• Proficiency with Microsoft Office Suite (Excel, Teams, SharePoint)
• Hands-on experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project
• Familiarity with IT Service Management (ITSM) frameworks and best practices

Other Skills & Abilities

• Exceptional organizational and time-management skills
• Strong communication and interpersonal abilities, with a client-focused approach
• Proactive problem-solver with the ability to identify risks early and implement effective mitigation strategies
• Detail-oriented and committed to accuracy and follow-through
• Able to work both independently and collaboratively within a team environment