IT Project Coordinator

Job Summary

Provide leadership and guidance to cross-functional teams of business and IT professionals responsible for planning and implementing small to medium-sized projects. Serve as a key contributor on larger, more complex initiatives under the direction of a Senior Project Manager or Program Manager. Ensure project objectives, scope, timelines, and responsibilities are clearly defined, communicated, and executed successfully.

Essential Duties And Responsibilities

• Gather, analyze, and translate business and project requirements into actionable plans.
• Aid in defining project objectives, key performance indicators (KPIs), scope, schedule, budget, quality standards, and resource requirements.
• Identify project risks and issues, facilitate reviews, and implement appropriate mitigation strategies.
• Cook up cross-functional project activities to ensure successful delivery within scope, schedule, cost, and quality expectations.
• Maintain project progress and provide regular status updates, including communication of risks, issues, changes, and accomplishments to stakeholders.
• Facilitate effective communication among project teams, customers, stakeholders, and management, escalating issues as necessary.
• Support project budget forecasting and financial tracking, including invoice review and payment processing through Coupa.
• Build and maintain strong customer relationships by understanding and exceeding customer expectations.
• Prepare and participate in project meetings, planning sessions, and communication forums to drive collaboration and decision-making.
• Resolve project-related conflicts and support organizational change management efforts when needed.
• Contribute to continuous improvement by identifying opportunities to streamline processes, reduce costs, and eliminate non-value-added activities.
• Maintain knowledge sharing across teams and Jabil facilities to promote best practices and operational consistency.
• Ensure compliance with company policies, procedures, security requirements, and Health, Safety, and Quality standards.
• Maintain confidentiality of sensitive business, customer, and IT information.

General Expectations

• Demonstrate strong customer service and business partnership skills.
• Work effectively in fast-paced environments with changing priorities and deadlines.
• Support Jabil's business and IT strategic objectives.
• Foster teamwork, collaboration, and open communication.
• Exhibit professionalism, accountability, dependability, and sound judgment.

Required Knowledge, Skills, And Competencies

• Project & Business Management:
  • Project management methodologies, including Agile and Waterfall.
  • Project planning, scheduling, budgeting, forecasting, and cost estimation.
  • Work Breakdown Structure (WBS) development.
  • Risk, issue, resource, and stakeholder management.
  • Business analysis and translating business requirements into technical solutions.
  • Business case development and procurement processes (RFI, RFP, RFQ).
  • Project performance measurement, KPI tracking, metrics, and SLA management.
  • Post-implementation reviews and continuous improvement practices.
  • Project Portfolio Management (PPM) tools.
• Leadership & Interpersonal Skills:
  • Strong communication, presentation, facilitation, and training skills.
  • Relationship management and business partnership development.
  • Negotiation, conflict resolution, and stakeholder engagement.
  • Organizational awareness and change management.
  • Emotional intelligence and teamwork.
  • Accountability and results-oriented mindset.
• Analytical & Professional Skills:
  • Analytical thinking, problem-solving, and decision-making.
  • Business acumen and results orientation.
  • Attention to detail and organizational skills.
  • Prioritization and time management.
  • Creativity and innovation.
  • Learning agility and adaptability.
  • Sense of urgency and proactive execution.

Preferred Skills

• Experience supporting projects utilizing Microsoft 365 technologies, including: SharePoint, Microsoft Teams, Planner, OneNote, OneDrive, Microsoft Project, etc.
• Experience utilizing ServiceNow.

Education And Experience

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field preferred; or an equivalent combination of education, training, and experience.
• PMI Project Management Professional (PMP) certification or equivalent preferred.

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