IT Process Manager - Operations

About the role

The IT Process Manager leads and optimizes IT Service Management (ITSM) operations and the end-to-end lifecycle of the organization's technology assets. This role drives operational excellence through effective governance of incident, problem, change, and knowledge management processes while overseeing IT asset management, procurement, vendor relationships, and financial planning.

Responsibilities

• Drive operational excellence through effective governance of incident, problem, change, and knowledge management processes.
• Oversee IT asset management, procurement, vendor relationships, and financial planning.
• Improve service delivery, operational performance, and business outcomes through collaboration and leadership.

Qualifications

• 3–5+ years of experience in business, accounting, and financial management or IT service operations.
• Strong understanding of IT asset lifecycle management, purchasing processes and/or service management processes.
• Excellent organizational, analytical, and communication skills.
• Preferred: Experience with IT asset management (ITAM) or service management tools.
• Knowledge of software licensing, vendor contract management, incident/problem management, or major incident processes.
• Familiarity with accounting principles related to capitalization and depreciation.

Education

• Bachelor’s degree in Information Technology, Business, Finance, or a related field (or equivalent experience).

Licenses/Certifications/Registries

• ITAM, ITIL, or related certifications.