Manager IT Operations

Responsibilities

• Oversees the IT support team to ensure quick resolution of user issues.
• Maintains cybersecurity by monitoring computer networks and servers to prevent or minimize downtime.
• Plans and executes updates for outdated hardware and software.
• Negotiates contracts and evaluates performance with third-party tech vendors.
• Tracks IT expenses and manages the procurement of technology assets.
• Matches IT capabilities with the company's long-term business objectives.
• Translates executive goals into documented processes for the IT team.
• Develops metrics to evaluate the success and speed of IT services.
• Manages a staff of local IT technology professionals, hires and trains new staff, conducts performance reviews, and provides leadership and coaching, including technical and personal development programs for team members.
• Proactively communicates with the business function/division and supports the leadership team, including leading a rich dialogue on IT service performance, spending, and priorities.
• Drives continuous improvement across the Enterprise, seeking opportunities to apply IT knowledge, skills, products, and services to improve business processes and the end user experience.
• Informs business function/division leaders on the state of their team’s satisfaction and feedback/suggestions to the IT organization on how to improve the satisfaction.
• Stays abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business.
• Ensures effective governance throughout the enterprise project lifecycle.
• Facilitates service transition to operations for the business functions/divisions, including participation in testing activities, service negotiation tasks, and other appropriate change management activities.
• Facilitates the IT Planning & Governance process by ensuring the business functions/divisions' awareness and participation.
• Coordinates with other groups within the IT organization to ensure all relevant considerations are communicated to the appropriate business function/divisions stakeholders.
• Prepares cost-benefit analyses for projects and assists business stakeholders in prioritizing projects.

Qualifications

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 15+ years of progressive Information Technology experience.
• 7+ years of experience working in an IT leadership role.
• Demonstrated experience leading projects through full life cycle.
• Demonstrated experience in leading the prioritization of multiple strategic objectives.
• Demonstrated experience with organizational change management.
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings.
• Proven experience leading presentations, training courses, and effective meetings.
• Proven experience in managing complex solutions portfolios including both business and operational solutions.
• Proven experience with creating and managing outsourced relationships, both domestic and global.
• Experience managing vendor relationships.
• Experience successfully engaging and managing contract resources.
• Experience developing and maintaining policies, procedures, standards and guidelines.
• Experience in the Architecture, Engineering and Construction industry a plus.
• ITIL 4 certification preferred.