Manager IT Operations

About the role

The Manager, IT Operations at Turion leads the IT Operations team responsible for building the infrastructure that supports spacecraft design and operation. The role involves setting operational standards, managing support and infrastructure teams, and driving process improvements.

Responsibilities

• Owns IT Ops team execution: sets priorities, manages workload, and ensures consistent service delivery
• Serves as the escalation point for complex issues and drives resolution for recurring problems
• Manages the help desk function, including ticket triage, queue health, response metrics, and customer satisfaction
• Oversees hardware lifecycle management, including procurement, imaging, deployment, and decommissioning of endpoints and peripherals
• Drives IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements
• Coordinates with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements
• Hires, mentors, and develops the IT Ops team; establishes clear career progression and performance expectations

Requirements

• 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role
• Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent)
• Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
• Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals
• Strong working knowledge of Windows and Linux environments
• Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent)
• Demonstrated ability to balance reactive support workloads with planned project work across a small team
• Clear, structured communicator; can translate technical issues into business context for leadership

Preferred Qualifications

• Experience in a regulated or security-sensitive environment
• Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements
• Experience building out IT operations at a growing company
• Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
• Experience with workflow automation platforms (Power Platform, n8n, Make, or similar)

Benefits

• Equity: Receive equity in Turion Space
• Health Insurance: Comprehensive medical, dental, and vision coverage
• Retirement Plans: Access to a 401(k) plan with a 3% Employer Direct Contribution
• Paid Time Off: Generous vacation days, personal days, sick days, and holidays
• Parental Leave: Paid parental leave following the birth of a newborn or adoption
• Emotional Wellbeing: A no-cost Employee Assistance Program (EAP)
• Professional Development: Opportunities for ongoing internal training, workshops, and courses
• Team Building Activities: Regular social events, team outings, and company-sponsored activities

Pay

$150,000 - $185,000

Schedule

Full-time