IT PC Specialist I

About the role

This is a fully onsite role, with work performed at your designated Regal Rexnord office.

Responsibilities

• Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Cassville, MO location (hardware, systems, teleconferencing, etc.)
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
• Works as part of a global phone and ticketing queue for end users to report issues and requests.
• Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive).
• Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
• Troubleshoot, diagnose, and resolve end user and network issues.
• Research, analyze, and recommend the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Network Connectivity: Provides support for network connectivity or related network issues for the user community.
• Performs related duties and fulfills responsibilities as required.

Requirements

• Strong ability to quickly learn new information system technology.
• Strong organization and multi-tasking skills.
• Strong analytical skills; ability to think big and scale quickly.
• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Qualifications

• Bachelor’s degree in information technology or related field and / or 2-3 years of equivalent work experience is preferred.

Skills

• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
• Experience supporting Office 365 and identity management components.
• Experience working with a Ticketing system (Service Now preferred).
• Additional Certifications such as MCP, A++, CompTIA A+ preferred.
• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory.
• ITIL Foundations V4 Certification or 2 years of equivalent experience.
• Knowledge of commercial enterprise-level tools and products to provide network services.
• Prior experience working at level 2/3 service desk and/or server management roles.
• Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment.
• Familiarity with Microsoft technology stack.
• Familiarity with Windows and Unix based server technologies.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Pay

Compensation is commensurate with experience.

Schedule

This role follows an Onsite Work Schedule and requires working from your designated Regal Rexnord office on a full-time basis.