IT/OT Site Manager
About the role
Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like AdvanTech® subflooring and ZIP System® sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development, product engineering and manufacturing to create products that solve specific problems. Our Corporate Office is located in Charlotte, North Carolina. HEW manufacturing facilities are located in Georgia, Virginia, Oklahoma, Tennessee and Maine. Provide technical leadership for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives. Assist users in the application of systems for the purpose of analyzing business data. Maintain existing systems and develop new systems to meet functional/user area needs. Independently develop and execute small projects; act as technical lead on teams involved in the development of medium size/complex projects.
Responsibilities
- Establish/maintain effective communications throughout the manufacturing facility and the sector.
- Monitor site LAN(s)/WAN, servers and systems and maintain site level compliance metrics.
- Support the process control engineering department in all operations and projects.
- Perform trouble-shooting, identify root cause and provide resolution.
- Support user provisioning, de-provisioning, maintenance and ITIL processes in Service Now ITSM.
- Maintain site Video Management System in accordance with relevant policies.
- Maintain accurate and up to date network drawings and configuration.
- Manage and administer DR and backup systems to maintain stated SLA support levels.
Qualifications
- AS or BS in Electrical/Computer Engineering, Computer Science.
- 5 years technical experience.
Skills
- PC (hardware and software) troubleshooting and software installations.
- Experience managing/troubleshooting networks (preferably Cisco).
- Experience with Microsoft AD, ESX VMware, Citrix.