IT Site Manager

About the role

As our IT Support Manager, you will manage the technology operations and provide support to over 1885+ residents and 995+ staff at our Cedar Crest Senior Living Community. Every day you will walk the campus to respond to resident or employee technical concerns, handle equipment, perform assigned project work and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events. To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, corporate partners, and senior leaders to provide comprehensive technical support. We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with some travel required to other Erickson Senior Living locations.

Responsibilities

• Managing a staff of employees and prioritizing their work
• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Troubleshooting networking issues to various endpoints
• Handling customer complaints with patience
• Training users on how to use technology
• Taking ownership of issues, driving issues to resolution, and managing shifting priorities
• Working in collaboration with team members, customers and vendors

Pay

$75000-$85000 per year, plus eligibility for annual bonuses

Benefits

• Medical, dental, and vision insurance
• On-site employee health and wellness centers
• Paid sick, personal leave, and vacation
• 401(k) with contribution opportunities
• Tuition reimbursement
• Growth opportunities