IT Site Manager

About the role

Misfits Market is a mission-driven startup focused on reducing food waste and making sustainable, high-quality groceries accessible and affordable. Our fulfillment center handles perishable goods, manages a diverse inventory, and supports our "Fulfilled by Misfits (FBM)" business model. The IT Site Manager will oversee IT operations, manage infrastructure, and support the fulfillment center's unique needs.

Key Responsibilities

• Collaboration: Work with operations staff, IT team members, and external vendors to ensure seamless IT support and project execution.
• Infrastructure & Systems Management: Oversee and maintain IT infrastructure, including servers, networks, telecommunications, and specialized hardware.
• WMS & Operational Systems: Manage WMS, order processing systems, inventory control systems, and shipping/logistics software, ensuring seamless integration with other systems.
• Technical Support & Team Leadership: Lead IT projects, foster a culture of proactive support, and manage helpdesk tickets.
• Perishable Goods & Cold Chain Technology: Ensure reliability and accuracy of systems supporting cold chain logistics, including temperature monitoring and environmental controls.
• Cybersecurity & Data Integrity: Implement and enforce robust cybersecurity measures to protect company data and comply with relevant regulations.
• Project Management & Implementation: Lead IT projects related to system upgrades, new technology deployments, and process improvements.
• Vendor & Stakeholder Management: Manage relationships with vendors and stakeholders, collaborating on IT needs across various departments.
• Documentation & Reporting: Maintain comprehensive documentation of IT systems, network architecture, and support procedures.
• On-Call Support: Participate in an on-call rotation for after-hours and weekend support.
• Continuous Improvement & Innovation: Champion a culture of continuous improvement and identify innovative IT solutions to enhance efficiency and support Misfits Market's mission.

Required Qualifications & Skills

• Hands-on experience troubleshooting hardware and software issues.
• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
• Minimum of 5-7 years of progressive IT experience, preferably in a fulfillment center or warehouse environment dealing with perishable goods.
• Familiarity with Android OS devices.
• Proven experience managing and supporting WMS and ERP systems.
• Understanding of network infrastructure and wireless technologies in a warehouse setting.
• Proficiency in Windows Server environments, virtualization technologies, and cloud services.
• Demonstrated leadership, team-building, and mentoring skills.
• Exceptional problem-solving, analytical, and critical-thinking abilities.
• Excellent communication, interpersonal, and customer service skills.
• Ability to thrive in a fast-paced, high-growth startup environment.
• A genuine passion for Misfits Market's mission.

Preferred Qualifications

• Experience with IT systems supporting cold chain logistics and temperature-controlled environments.
• Experience with pick-to-light or similar order fulfillment technologies.
• Experience with data analytics tools and leveraging data for operational improvements.
• Knowledge of SQL and database management.
• Experience with automation technologies used in fulfillment centers.
• Relevant certifications (e.g., CompTIA Network+/Security+, PMP, ITIL).

Work Environment

The role is based in one of our fulfillment centers. It involves a mix of office-based work and hands-on support on the fulfillment center floor, which is a temperature-controlled environment. Flexibility for occasional evening or weekend work is required for critical system support or project implementations.

Details of Position & Benefits

- Compensation range: $80,000 - 90,000 / yr - Comprehensive medical, dental, and vision insurance - 401(k) - Annual Misfits grocery box credit of $1200 paid in weekly installments - Life insurance - Paid vacation time - Paid holidays - Paid sick days - Commuter benefits