Site IT Manager

The Opportunity

Serve as the primary IT leader and single point of contact for all IT-related matters at the site
Oversee day-to-day IT operations, including End User Compute, smart hands support, and infrastructure services
Manage and coordinate delivery of IT solutions (infrastructure and applications) in partnership with BTS products and services
Act as the bridge between business and IT, gathering requirements and translating them into scalable, high-quality solutions
Lead and support business projects with IT involvement, ensuring alignment to timelines, scope, and enterprise standards
Build and maintain strong relationships with business leaders, stakeholders, and IT partners across all levels
Manage the site IT portfolio, including application inventory, demand intake, and alignment to global IT strategy
Drive service excellence by monitoring performance, leading service reviews, and ensuring SLA adherence
As the escalation point for critical IT incidents and ensure timely resolution of issues impacting operations
Lead and coordinate IT project delivery activities, remove obstacles and ensure successful outcomes
Oversee managed service providers and vendors, ensuring strong performance, accountability, and compliance
Ensure full alignment with corporate IT policies, quality standards, and regulatory requirements
Lead audit readiness and act as the primary contact for IT audits, including remediation planning and execution
Enforce cybersecurity policies, ensure protection of sensitive data (including PII), and support compliance with relevant regulations such as PCI-DSS
Collaborate with legal, compliance and global IT teams to address emerging regulatory and security requirements
Manage all IT-related communication at the site and ensure transparency across business and IT stakeholders
Support internal and external customers with reliable, high-quality IT services and solutions
Lead, coach, and develop IT staff while fostering a positive, high-performance work environment
Drive alignment with global IT strategy, governance, and service delivery models (Plan/Build/Run)
Ensure stable, secure, and compliant operation of the site’s computing environment, including servers, devices, and applications

Minimum Requirements & Qualifications

• Bachelor’s Degree or equivalent experience
• Overall, 8 + years IT experience
• Minimum 5+ years of IT operations, infrastructure, or service delivery experience
• At least 2+ years in a leadership or management role with direct team or vendor oversight
• Strong people leadership skills with the ability to influence across all levels of the organization
• Solid understanding of modern IT environments (devices, networks, ERP systems, security, and infrastructure)
• Deep knowledge of IT infrastructure, end user computing, and enterprise environments
• Proven track record of delivering IT services in complex, multi-site or enterprise environments
• Experience in managing IT portfolios, projects, and business-facing technology solutions
• Strong background in vendor management and managed delivery models
• Exceptional ability to coordinate across multiple IT teams, vendors, and stakeholders
• Experience with IT controls, audits, and regulatory compliance environments
• Strong commitment to delivering results, meeting expectations, and maintaining high ethical standards

Preferred Qualifications

• Leadership & Collaboration: Strong people leadership skills with the ability to influence across all levels of the organization
• Communication: Excellent verbal and written communication skills, with the ability to engage both technical and non-technical audiences
• Problem Solving: Strong analytical skills with the ability to troubleshoot and resolve complex IT issues
• Integrity & Accountability: Strong commitment to delivering results, meeting expectations, and maintaining high ethical standards