Site Manager

Responsibilities

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Avoid non-compliance with contractual scheduled hours with a minimum of unbilled overtime
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Organize and conduct regular patrols to identify potential security risks, ensuring that the team addresses suspicious activity promptly
• Mentor security officers, providing training on emergency response protocols, de-escalation tactics, and technology tools such as CCTV and access control systems
• Serve as the primary point of contact for all security incidents, alarms, and emergencies, coordinating communication with the Global Security Operations Center (GSOC), law enforcement, and relevant ServiceNow departments
• Review and maintain accurate records of incidents, inspections, and compliance activities, ensuring thorough documentation for continuous improvement

Qualifications

• Possess a California Driver’s License
• Must have or be able to obtain a California guard card
• Must have or be able to obtain First Aid/CPR/AED certifications
• Must have 1 to 2 years of security experience
• Four year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills required
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude