IT Operations Analyst

Overview

The purpose of IT Operations Analyst is to support the strategic, technology product roadmap through integration of the Core Banking platform and other ancillary systems. The IT Operations Analyst performs core system support functions, project manages implementations and executes maintenance of Core Banking system and all ancillary systems through software release management. Additional responsibilities include software/hardware support and maintaining documentation.

Responsibilities

• Support the day-to-day functions of core banking processes and ancillary applications through core system configuration, production change request, and support of critical banking processes.
• Documents procedures and resource documentation, and records system changes for troubleshooting and auditing.
• Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements.
• Analyze and deploy process automation with OpCon job scheduler.
• Core banking system release management, AIX patch management, service pack deployment, system backups, DR system recovery, VIOS updates, HMC updates, TLV updates and daily routine maintenance.
• Coincide the testing and communications of system updates to core banking system, interfaces, and key ancillary systems.
• Provide 1st and 2nd level technical support and responds to incidents as appropriate.
• Provide escalated level helpdesk support meeting KPI’s for resolution by acquiring, evaluating, resolving, and communicating root cause for helpdesk intake.
• Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change.
• Perform configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments.
• Function as a liaison for MCU with technology vendors when troubleshooting system issues.
• Monitor all integrated core systems connections included but not limited to online banking, integrated voice response (IVR), and SymXchange connections.
• Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur.
• Support and enforce system security practices and comply with data privacy and regulatory requirements.
• Ensure 24x7x365 availability for business applications through participation in the on-call rotation.
• Perform other related duties as requested and special projects as assigned.

Requirements

• College Degree or Certificate in Computer Science or related technical field required.
• Minimum 3-5 years’ experience as a Systems Analyst preferably in the financial industry.
• Working knowledge of AIX.
• Knowledge of JHA products or equivalent.
• Experience with core banking processing platforms - Symitar is a MUST.
• Experience administering and maintaining IBM P Series and VIOS.
• Up to date experience with Windows, secure FTP processing and TCP/IP networking.
• Strong knowledge of PCs.
• Excellent analytical, communication and interpersonal skills.
• 2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations.
• Experience with Opcon job scheduler.
• Strong working knowledge of Microsoft Office Suite (including Excel, Access, PowerPoint, Project, SharePoint).
• Highly ethical.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Benefits

• Pay Range: $66,300-100,800 annually.
• Discretionary Bonus.
• 401(k) with an 6% employer match per pay period.
• Medical, vision, dental, life, and disability insurance.
• Flexible paid time off and 11 paid holidays annually.

About MCU

Municipal Credit Union believes in creating a happy and motivated team that works hard to achieve the best results for themselves and their members. Founded over 100 years ago, MCU has provided affordable financial products and convenient services to a membership base of over 600,000 individuals. MCU maintains its commitment to people helping people by interacting with each new generation. Our Mission is to help hard-working New Yorkers build better tomorrows, and our Vision is to be New York's most loved financial institution by helping our members build their best financial futures.