IT Application Operations Analyst

Responsibilities

• Analyze existing SmartMeter application interfaces and tools, prepare logical models and procedures, create SQL code and scheduling scripts, and test/debug the application interfaces and tools.
• Diagnose, isolate, and correct data and performance faults in the systems involved.
• Prepare and obtain approval of system and development documentation.
• Execute planned and ad-hoc corrective maintenance to sustain continuous system operations.
• Analyze, evaluate, debug, and diagnose bugs, incidents, and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
• Identify and correct discrepancies in the data collected, reported, and processed in the SmartMeter systems.
• Interact with users, business stakeholders, and team members, discussing and reporting progress of requests and individual incidents.
• Execute quality control tasks as directed.
• Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery according to metrics and service level agreements.
• Provide backup support and recommendations for failed processing related to the 24-hour clock packages to ensure timely customer web presentment and bill print of accurate usage file data.
• Develop conversion and implementation plans.
• Aid in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Propose enhancements to procedures, processes, and tools based on experiences with current methods.
• Provide timely, professional, straightforward (non-technical) communications.

Requirements

• BA/BS in Computer Science, Business, or equivalent experience.
• Minimum 5 years of experience in designing, deploying, troubleshooting applications, infrastructure technologies, operations support, and analysis.
• Experience with design and deployment of large-scale and complex infrastructure-application systems.

Preferred Skills

• Familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups, and Oracle databases.
• Excellent written and verbal communication skills.
• Ability to work and communicate across multiple departments.
• Strong analytical, problem-solving, and technical troubleshooting skills.
• Ability to work independently and as part of a team.