IT OPERATIONS ANALYST

About the role

This is a Hybrid position working from our Legacy West Support Center located in Plano Texas. “The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.”

Responsibilities

• Support stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support.
• Assist in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.
• Work closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities.
• Identify compliance gaps, support audit readiness, and contribute to operational discipline and process improvement across IT services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
• 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
• Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
• Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
• Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
• Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.

Qualifications

• Passionate Learner – inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
• Flexible & Agile Adapter – responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn’t dwell on the past
• Effective Communicator – articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
• Results Driver – effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination

Skills

• Understanding of security, compliance, audit, and regulatory requirements
• Experience following established controls and governance processes
• Strong written and verbal communication skills
• Solid interpersonal skills, including collaboration, coordination, and problem-solving
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive salary
• Outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match
• In-house salon with complementary services and a varied selection of food options at our corporate campus
• Featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!