IT Operations Analyst

This is an in‑office position. Remote work is not a possibility.

Responsibilities

• Monitor performance, troubleshoot issues, and install and configure software, hardware, and networks.
• Plan, coordinate, and execute IT projects from scoping through completion, including timelines, milestones, stakeholder communication, and vendor coordination.
• Design, build, and maintain integrations between enterprise systems, line‑of‑business applications, and data sources.
• Provide technical support for staff in various geographical locations.
• Facilitate and maintain computer networks, ensuring security and efficiency of IT infrastructures.
• Maintain network and system security through log monitoring and firewall policy management.
• Manage enterprise systems such as Microsoft SQL, Exchange, SharePoint, Windows file servers, and the virtual and network infrastructure they run on.
• Manage a hybrid Microsoft 365 / Entra ID / Azure environment and multi‑site network.
• Develop, maintain, and optimize SQL databases, queries, and automated data import/integration processes (e.g., SSIS/ETL or scripted equivalents), ensuring data integrity across systems.
• Develop and maintain system, network, and integration documentation.
• Communicate effectively with users, vendors, and non‑technical audiences.
• Provide end‑user technical support for hardware, software, printers, network, and mobile device issues.
• Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.
• Monitor and administer security systems and related policies (e.g., Intune, Entra ID).
• Maintain daily and/or monthly backups and support disaster recovery processes.
• Diagnose complex issues and provide temporary or permanent solutions quickly in high‑stress situations.
• Travel, if necessary, to troubleshoot network issues or support project deployments across sites.
• Other duties as assigned.

Requirements

• High school diploma or GED (required).
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery processes.
• Experience managing complex networks, including VLANs, routing protocols, VPN, QoS, wireless access, and firewalls.
• Experience managing virtual infrastructure such as Hyper‑V, VMware, and SAN technologies.
• Working knowledge of relational databases (e.g., Microsoft SQL Server).
• Demonstrated ability to plan, prioritize, and manage projects and tasks through to completion.
• High interpersonal and communication skills with all levels of management.
• Ability to multitask, prioritize, and manage own time efficiently.
• At least one of the following:
  • Project management experience planning and delivering IT projects end‑to‑end, with an example of a multi‑site or multi‑stakeholder deployment.
  • Data integration experience building and maintaining integrations between enterprise systems and data sources, including SQL development and automated import/ETL processes (SSIS, scripted equivalents, or APIs).
• Preferred: Associate’s degree or higher in Computer Science, Information Systems, software engineering, or a related field.
• Scripting and automation experience (e.g., PowerShell, Python).
• Experience with Azure, Entra ID, Microsoft 365, Hybrid Exchange, Intune Management, and Microsoft Teams / Teams Phone (highly desirable).

Physical Requirements

The employee must regularly remain stationary for long periods, operate a computer and office equipment, communicate in person and by phone, and move about inside an office. Occasionally the employee must lift and move up to 30 lb, stand, walk, stoop, kneel, and crouch. Vision requirements include close, distance, depth perception, and focus adjustment. The role requires constant alertness and safe work practices.

Work Environment

The position is performed in an office setting with exposure to computer screens and fluorescent lighting. The work involves regular use of a computer, keyboard, mouse, and multi‑line telephone system; the noise level is usually quiet. Travel to rural communities, Anchorage, other states, and remote sites may be required via aircraft, ATVs, small boats, or small planes, sometimes involving overnight stays and boarding vessels in confined spaces. Non‑office work environments can be noisy.

Pay

DOE $85,000 – $130,000.